Karina Torres Arriaga
Vancouver,Canada
Summary
HR and Benefits Administrator with over 15 years of experience in human resources and benefits management. Expertise in resolving complex client inquiries and managing HRIS systems including Oracle, SAP, and Contpaq. Skilled in troubleshooting, documentation, and fostering cross-functional collaboration. Actively pursuing CPHR certification to strengthen professional qualifications in Canada.
Overview
13
13
years of professional experience
Work History
Administrative Manager
Tulek Group
Mexico
01.2019 - 06.2023
- Resolved complex client inquiries regarding benefits and HR policies, ensuring timely, accurate responses.
- Collaborated with cross-functional teams to implement process improvements that elevated client satisfaction.
- Conducted training sessions for staff on benefits administration and HR procedures.
Administrative Manager
Construction Sector
03.2015 - 08.2020
- Oversaw benefits enrollment and administration for diverse workforce to enhance employee experience.
- Streamlined HR processes, boosting compliance with regulatory standards and operational efficiency.
- Served as liaison between employees and benefits providers to resolve inquiries and issues.
Executive Assistant
Universidad Latinoamericana (ULA)
01.2013 - 01.2015
- Managed employee benefits programs, ensuring adherence to organizational policies.
- Developed documentation for benefits procedures and employee communications.
- Facilitated workshops to educate staff on benefit options and enrollment processes.
General Manager
Baruyo Grill
02.2010 - 04.2012
- Administered employee benefits, addressing staff concerns about coverage and claims.
- Implemented new benefits programs to improve employee retention and satisfaction.
Education
Certified Professional in Human Resources (CPHR) (In Progress) -
Chartered Professionals in Human Resources BC & Yukon
05-2026
Master of Business Administration (MBA) -
University Canada West
Vancouver, BC04.2025
Bachelor’s Degree - Business Administration
Escuela Bancaria y Comercial
Mexico01.2006
Skills
- Benefits administration and client support
- HRIS systems: Oracle, SAP, Contpaq
- Microsoft Office Suite
- Problem-solving and troubleshooting
- Documentation and knowledge management
- Cross-functional collaboration
- Process improvement and compliance
- Bilingual: English and Spanish
- Expense reports
- Payroll and budgeting
Technical Skills And Training
- SAP & Oracle (iProcurement, AP, GL)
- Microsoft Excel: Advanced Formulas and Power Query
- Contpaq (Accounting & Payroll Modules)
- Anti-Money Laundering Compliance Training
Affiliations
President – Parent-Teacher Association (PTA)
Kindergarten, Mexico
2019 – 2022 (Volunteer Position)
- Led the Parent-Teacher Association at the kindergarten level for three consecutive years, representing families and fostering collaboration between school leadership and parents.
- Served as the primary liaison between the kindergarten administration and parents, improving communication and resolving conflicts through empathy and dialogue.
- Organized school events and community-building activities to strengthen the bond between educators and families.
- Promoted inclusive parent involvement and developed initiatives that encouraged positive engagement among teachers, students, and caregivers.
Additional Information
- Eligible to work in Canada | Open to remote opportunities
- Committed to continuous professional development and excellence in client service
- Strong interpersonal skills with a focus on empathy and effective communication
Timeline
Administrative Manager
Tulek Group
01.2019 - 06.2023
Administrative Manager
Construction Sector
03.2015 - 08.2020
Executive Assistant
Universidad Latinoamericana (ULA)
01.2013 - 01.2015
General Manager
Baruyo Grill
02.2010 - 04.2012
Certified Professional in Human Resources (CPHR) (In Progress) -
Chartered Professionals in Human Resources BC & Yukon
Master of Business Administration (MBA) -
University Canada West
Bachelor’s Degree - Business Administration
Escuela Bancaria y Comercial
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