Karina Stark
Toronto,ON
Summary
Results-oriented professional with two decades of expertise in customer service and the life insurance sector, committed to enhancing customer satisfaction through quality and value. Strong communicator with a track record of contributing to team success and streamlining processes for quicker decision-making. Experienced in analytical tasks and project management, ensuring timely completion of assignments. Proficient in utilizing technology, including Manulife systems and Microsoft Office, to optimize operations.
Overview
25
25
years of professional experience
Work History
Senior Case Manager
Manulife Financial
Toronto, Ontario
10.2000 - Current
- Leveraged 20 years of experience in life insurance to enhance customer service.
Utilized innovative technology to deliver superior quality and value to clients.
Communicated effectively, contributing to New Business Team's success.
Adapted to both individual and team settings, promoting collaboration and efficiency.
Embraced change to simplify processes, enabling quicker decision-making.
Gathered information and met deadlines while performing analytical tasks.
Managed multiple priorities under dynamic conditions, ensuring optimal organization.
Maintained confidentiality in high net worth client environments.
Education
Associate of Arts - Business Writing
University of Toronto
Toronto, None09-2002
Bachelor of Arts - Liberal Arts And Sciences
OCAD University
Toronto, None06-1999
Skills
Customer service and communication
Relationship management
Organizational skills
Time management
Multitasking and prioritization
Technical proficiency
Confidentiality appreciation
Accountability and independence
Adaptability in ambiguity
Team newsletter coordination
Data security compliance
Meeting facilitation
- AI proficiency development
Languages
Spanish
Professional
Timeline
Senior Case Manager
Manulife Financial
10.2000 - Current
Associate of Arts - Business Writing
University of Toronto
Bachelor of Arts - Liberal Arts And Sciences
OCAD University
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