Karina Sandoval
Costa Mesa
Summary
Experienced Medical Secretary with over 6 years of experience in a busy orthopedic practice. Skilled in patient scheduling, insurance verification, referrals, authorizations, and customer service. Strong ability to manage high-volume phone calls, coordinate provider schedules, and maintain accurate patient records while delivering excellent patient care.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Orthopaedic Specialty Institute
Irvine
09.2019 - Current
- Manage high-volume incoming calls and assist patients with scheduling, registration, and appointment coordination.
- Verify insurance eligibility and obtain authorizations and referrals for HMO and Workers Compensation patients.
- Coordinate Physician schedules and accommodate urgent patient needs.
- Maintain accurate patient records and scan medical documentation into electronic health records.
- Provided exceptional customer service in a fast-paced medical office environment.
- Collect co-payments and patient balances while ensuring accurate financial documentation.
- Utilize NextGen software.
Patient Sitter
Hoag Hospital
Newport Beach
12.2017 - 09.2019
- Monitored patients to ensure safety and prevent falls and injuries.
- Provided one-on-one observation for patients requiring close supervision.
- Communicated patient concerns and status changes to nursing staff promptly.
Sales Associate
Forever 21
Fashion Island
09.2017 - 12.2017
- Provided excellent customer service and assisted customers with product selection.
- Maintained organized merchandise displays and restocked inventory as needed.
- Contributed to a clean, professional, and welcoming shopping environment.
- Assisted with store opening and closing procedures.
Education
High School Diploma -
Estancia High School
Costa Mesa06.2017
Skills
- Patient Scheduling
- Multi-Line Phone Systems
- Insurance Verification
- Referrals & Authorizations
- Electronic Medical Records (NextGen)
- HIPAA Compliance
- Multitasking & Organization
LANGUAGES
English
Spanish
Timeline
Medical Secretary
Orthopaedic Specialty Institute
09.2019 - Current
Patient Sitter
Hoag Hospital
12.2017 - 09.2019
Sales Associate
Forever 21
09.2017 - 12.2017
High School Diploma -
Estancia High School