Karina Sanchez
Adelanto
Summary
Dynamic and results driven entry level professional with expertise in customer service seeking a challenging, rewarding, and new development opportunities at IEHP.
Professional in client service with focus on eligibility services. Known for facilitating client access to essential services and ensuring compliance with guidelines. Collaborative team member with reliable and adaptable approach. Strong in documentation and client relations.
Overview
8
8
years of professional experience
Work History
Eligibility Services Clerk
Department of Public Social Services
10.2024 - Current
- Assisting customers face to face with with questions and/or concerns regarding Calfresh, medical, and general assistance programs, assisting with intake applications and continuing packets, and taking appropriate actions such as setting tasks if needed.
- Assisting customers with accurate eligibility form, application and document completion.
- Using appropriate medical task template to clear holds in MEDS, update customer’s personal information such as name and manually updating address in MEDS, etc. or adding benefits to MEDS if customer is active in CalSaws.
- Assisting customers through the benefitscal.com site to provide verifications requested and assisting them through SSA.gov to retrieve award letters if needed. Explain to customers thoroughly what is required to provide.
- Reviewing applications for different aid programs and determined which qualification criteria for individuals.
- Providing customers with list of resources such as food banks.
- Scheduling appointments through CalSaws for customers.
- Conduct interviews when needed to gather required information from customer.
- Communicating effectively with coworkers through Teams and in person.
Eligibility Technician
Department of Public Social Services
09.2023 - 10.2024
- Trained in CalFresh and medical, processing both intake and continuing cases.
- Scheduling and conducting interviews and gathered documentation, reviewing individual cases and companion cases if needed, and documenting by following the journal templates at SharePoint to determine eligibility.
- Navigating in different systems such as CalSaws, SharePoint, IHSS, Covered CA, MEDS to verify information needed.
- Following current State and County policy and procedures, ensuring compliance with state regulations.
Manager
Del Taco
01.2018 - 09.2022
- Provided quick customer service during a fast-paced environment.
- Handled currency and transactions as specified quickly and accurately.
- Followed procedures taught such as food preparation, cleaning, and safety rules, complied with policy.
- Trained and directed individually through excellent verbal communication.
- Completed inventory by counting items in the store and properly documenting on excel.
- Directed team operations to enhance service efficiency and customer satisfaction.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science - Computer Science
Barstow Community College
Barstow, CA06-2026
Associate of Science - Graphic Design
California State University San Bernardino
San Bernardino, CASkills
- Ability to work as a team, listen and communicate effectively and do the tasks at hand with accuracy and precision
- Customer relationship building
- Bilingual- fluent in Spanish and English
- Proficient using Microsoft applications such as word, PowerPoint, excel, SharePoint, teams, OneNote, outlook, basic computer skills, WPM 60
- Proficient in programming in the coding language C
Timeline
Eligibility Services Clerk
Department of Public Social Services
10.2024 - Current
Eligibility Technician
Department of Public Social Services
09.2023 - 10.2024
Manager
Del Taco
01.2018 - 09.2022
Associate of Science - Computer Science
Barstow Community College
Associate of Science - Graphic Design
California State University San Bernardino
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