Karina Rosales

• Acting as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security.
• Provide administrative office support efficiently and aligned with Forbes standards
• Assist Housekeeping supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis including but not limited to:

-Producing daily assignment sheets for 50 plus associates

-Filing departamental reports

-Answering and directing internal and external calls in a courteous and professional manner

-Keeping records on file

-Assist with monitoring quality and performance of associates

-Ensures requests are completed in a timely manner in accordance with Forbes standards

-Contribute to an environment which motivates team members to collaborate , learn, perform and develop skills

-Assist with monitoring of daily departmental activities to ensure successful day-to-day management of operations

-Assist with departmental issues by collaborating with Housekeeping Assistant Managers on course of action to improve and/or enhance the overall department performance

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee performance regularly to identify areas of improvement, providing constructive feedback for professional development.
• Inspected housekeepers work for quality assurance

• Assisted with hotel grand opening
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
• Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
• Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.