Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

Karina Reyes

Oakville,ON - Ontario

Summary

Highly organized and resourceful bilingual Virtual Assistant with 5+ years of experience supporting administrative, customer service, and sales operations. Skilled in handling online communications, managing schedules, maintaining client databases, and supporting digital marketing. Adept at using Microsoft Office and learning new software tools quickly. Proven ability to build client relationships and work independently in remote environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HOUSEKEEPING SUPERVISOR

Sandman Hotel Group
Oakville, ON
05.2023 - 03.2025
  • Train new hires in cleaning techniques, equipment usage, and customer service standards, resulting in improved efficiency and guest satisfaction
  • In the absence of the Housekeeping Manager, be responsible for the day-to-day operation of the
  • Housekeeping Department
  • Maintain cleaning supplies and equipment inventory, placing orders when needed
  • Inspect guest rooms to ensure cleanliness and compliance with quality standards, reporting any maintenance issues promptly
  • Managing daily housekeeping operations, including room cleaning, laundry, and public area maintenance
  • Maintain proper lost and found procedures and update them in the system
  • Oversee and manage a team of 15 housekeepers, assigning tasks, and ensuring daily cleaning duties are completed efficiently and on time
  • Coordinate with the front desk to ensure timely guest check-ins and check-outs, prioritizing room availability based on guest requirements.

GUEST SERVICE AGENT

Marriott Fallsview Hotel and Spa
Niagara Falls, ON
12.2021 - 07.2022
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Participated in training seminars related to hospitality industry trends.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained confidentiality of sensitive information entered into the system.
  • Verified accuracy and completeness of data entry into the database system.

RECEPTIONIST,

Concessions & Services S.A.S
, Dominican Republic
01.2018 - 01.2020
  • Oversaw front desk operations, including managing phone calls, emails, and visitor reception.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained accurate records and organized filing systems to enhance efficiency.
  • Coordinated schedules, appointments, and meetings for staff and prospective employees.
  • Evaluated resumes and assessed cognitive ability, personality, and aptitude test results.
  • Received and processed correspondence to ensure timely communication.
  • Supported Human Resources with employee selection processes and cross-departmental tasks.
  • Managed lost and found items to maintain organization within the office.
  • Utilized social media platforms to promote job offerings effectively.

Education

Diploma - Tourism Management Business Development

Niagara College Canada
Niagara, on
01.2023

Certification

Certified Social Marketing, Hootsuite Academy – 2022.

Languages

  • Bilingual in Spanish and English.

    • Timeline

    HOUSEKEEPING SUPERVISOR

    Sandman Hotel Group
    05.2023 - 03.2025

    GUEST SERVICE AGENT

    Marriott Fallsview Hotel and Spa
    12.2021 - 07.2022

    RECEPTIONIST,

    Concessions & Services S.A.S
    01.2018 - 01.2020

    Diploma - Tourism Management Business Development

    Niagara College Canada

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