Karina Pellegrino
Montreal
Summary
Dynamic individual with hands-on experience in Finance and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Team Leader
Scotiabank
06.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed teams up to 14 members in the Loans and Leases departments.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Handled recruitment to build teams of top performers.
Collections Advisor
Scotiabank
10.2018 - 06.2021
- Conducted thorough research on debtor backgrounds to establish appropriate contact methods on 40 files/day with a minimum of 80 outbound calls while remaining available for inbounds.
- Collected on delinquent accounts to reduce overdue balances by securing payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
Litigation Coordinator (Temporary Appointment)
Scotiabank
01.2020 - 01.2021
- Analyzed evidence thoroughly and provided a case study.
- Collaborated with internal legal counsel and five external legal counsels from different provinces.
- Handled vendor relationship and oversight of over 100 files.
Senior Customer Service Representative
Scotiabank
02.2018 - 10.2018
- Established a customer service experience that is meaningful and effective through coaching/mentoring staff and resolving client complaints.
- Managed all required administrative duties.
- Demonstrated excellent multitasking abilities.
Customer Service Representative
Scotiabank
05.2017 - 02.2018
- Provided excellent customer care by resolving customer service inquiries, issues, or complaints.
- Handled a daily average of 100 incoming telephone inquiries from customers and dealers that are up to date or in early stage of delinquency.
Education
DVS - Automated Systems in Electromechanics
Rosemount Technology Center
Montreal, QCHigh School Diploma -
Laurier Macdonald High School
Montreal, QCSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Staff training
- Overseeing daily activities
- Call center operations
- Multitasking Abilities
- Organizational skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Team Leader
Scotiabank
06.2021 - Current
Litigation Coordinator (Temporary Appointment)
Scotiabank
01.2020 - 01.2021
Collections Advisor
Scotiabank
10.2018 - 06.2021
Senior Customer Service Representative
Scotiabank
02.2018 - 10.2018
Customer Service Representative
Scotiabank
05.2017 - 02.2018
DVS - Automated Systems in Electromechanics
Rosemount Technology Center
High School Diploma -
Laurier Macdonald High School
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