Karina Munoz
Southgate,CA
Summary
Licensed California Certified Shorthand Reporter with experience providing CART captioning services in educational and professional settings. Skilled in real-time communication access, maintaining accuracy in fast-paced environments, and delivering professional services to clients. Seeking opportunities to develop deposition and court reporting experience while contributing strong communication, organizational, and technical skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CART Captioner
Azur Caption, Hannah I.S., Heart Caption
10.2024 - Current
- Provide real-time CART captioning for remote and live lectures, classroom discussions, middle-school through college students, and courtroom proceedings, ensuring full accessibility for deaf and hard-of-hearing individuals.
- Produced clear, readable transcripts for post-class review and study support.
- Delivered accurate, verbatim transcripts of spoken content using voice writing/ Eclipse.
- Transcribed real-time audio to text using advanced captioning software.
- Ensured high accuracy in captions for diverse media formats and platforms.
CART Captioner
Rapid Caption
04.2024 - Current
- Provided real-time voice writing captions for high school students during in-person and online classes, ensuring accurate and accessible communication.
- Repeated spoken content into specialized voice recognition software, capturing lectures, discussions, and instructions verbatim.
- Edited daily transcripts for clarity, accuracy, and formatting before delivering to the student at the end of each day.
- Maintained confidentiality and adhered to accessibility guidelines to support the student’s learning needs.
- Adapted quickly to different class settings, speaking styles, and background noise while maintaining speed and accuracy.
- Provided real-time captioning services in court room setting.
Member and Provider Services
Prospect Medical Systems
05.2023 - 07.2024
- Handle high-volume phone calls with patients, healthcare providers, and insurance representatives.
- Review and process medical referrals, prior authorizations, and requests for specialty care, or procedures.
- Verify insurance coverage, eligibility, and benefits for requested services.
- Communicate approvals, denials, and additional requirements to patients and providers promptly.
- Maintain compliance with HIPAA and organizational policies regarding patient information.
- Provide excellent customer service while addressing questions or concerns regarding referrals and authorizations.
Education
Certificate of Completion - Court Reporting - Voice Writer
Downey Adult School
Downey, CA08-2024
Skills
- Real-time reporting
- CART Captioning
- Voice Writing
- StreamText
- Zoom and Microsoft Teams
- Proficiency in reporting software and streaming platforms
- Transcription accuracy
- Confidentiality and Record Keeping
Certification
- CSR - Certified Shorthand Reporter, 14998
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CART Captioner
Azur Caption, Hannah I.S., Heart Caption
10.2024 - Current
CART Captioner
Rapid Caption
04.2024 - Current
Member and Provider Services
Prospect Medical Systems
05.2023 - 07.2024
Certificate of Completion - Court Reporting - Voice Writer
Downey Adult School