Karina Munoz
South Gate
Summary
Graduate student voice reporter highly-knowledgeable in real-time transcription and high speed dictation. Well-rounded vocabulary and strong grammar, spelling, and punctuation skills. Proficient in using advanced reporting software and equipment, ensuring clarity and accessibility. Exceptional listening skills and a strong command of language, enabling seamless transcription.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member/Provider Services Representative
Prospect Medical Systems
03.2023 - 11.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with member's health plans.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of medical benefits ad health plans.
Member and Provider Services
Service Fulfillment, Molina Healthcare Inc
10.2017 - 07.2020
- Assisted providers with eligibility, benefits, CPT Codes, Copayments and authorization status
- Provided members with billing information, resolve pharmacy discrepancies and copayments
- Stayed up to date with the most current CPT code list & ICD 9/10 coding.
- Documented authorization forms, Member Rights Request, POA/Guardianship documents, Appeals and Grievance Return/Response Projects
- Medicare, Medicaid, MMP Duals and Marketplace
- Demonstrated excellent time management, organizational skills, research/ analytical skills, negotiation, communication, and interpersonal skills
Education
Court Reporter
Downey Adult School, CSR
High School Diploma -
Interantional Studies LC
Skills
- Customer Service
- Strong Grammar Skills
- Fast Typing Speed
- Proofreading proficiency
- Audio Processing
- Dictation
- MS Windows
- Excellent Punctuation
Certification
Voice Writer Certification, Downey Adult School, September 2024
Timeline
Member/Provider Services Representative
Prospect Medical Systems
03.2023 - 11.2023
Member and Provider Services
Service Fulfillment, Molina Healthcare Inc
10.2017 - 07.2020
Court Reporter
Downey Adult School, CSR
High School Diploma -
Interantional Studies LC
Voice Writer Certification, Downey Adult School, September 2024
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