Alex Avila
Bakersfield
Summary
Seasoned Floor Manager successful in coordinating activities of various departments concerned with production, pricing, sales and distribution of products and services. Reliable and influential leader with over 8 years of experience administering operational business activities.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Dave and Busters
11.2023 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Senior Manager
Dave And Buster's
07.2022 - 10.2023
- Provided strong leadership to enhance team productivity and morale.
- Executed appropriate staffing to align with business forecasts.
- Evaluated hiring, firing, and promotions requests.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented and developed operational standards, policies and procedures.
Assistant General Manager
The BLVD!
02.2018 - 07.2022
- Managed employee-related issues encompassing labor, turnover, and diversity.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant Floor Manager
Lucilles Smokehouse BBQ
11.2014 - 02.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA05.2014
Skills
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Sales Promotion
- Performance Monitoring and Evaluation
- Money Handling
- Inventory Tracking and Management
- Policy Development and Enforcement
Timeline
Assistant General Manager
Dave and Busters
11.2023 - Current
Senior Manager
Dave And Buster's
07.2022 - 10.2023
Assistant General Manager
The BLVD!
02.2018 - 07.2022
Restaurant Floor Manager
Lucilles Smokehouse BBQ
11.2014 - 02.2018
High School Diploma -
Golden Valley High School
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