Karina Rodriguez
San Diego
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
17
17
years of professional experience
Work History
Administrative Services Clerk
Qualcomm Inc
02.2008 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Head Cashier
Home Depot
12.2016 - 02.2020
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Resolved escalated customer disputes with special actions such as discounts.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Ensured compliance with financial and security policies, safeguarding store assets.
Education
High School Diploma -
San Diego High
San Diego, CA06-1999
Skills
- Customer satisfaction
- Administrative support
- Administrative tasks
- Prioritization
- Relationship building
- Verbal and writing communication
- Multitasking
- Customer communication
- Flexible and adaptable
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Head Cashier
Home Depot
12.2016 - 02.2020
Administrative Services Clerk
Qualcomm Inc
02.2008 - Current
High School Diploma -
San Diego High
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