Karina Mirzaeva Marcelino
Newmarket,ON
Summary
Agile and well-organized Administrative Specialist with 6+ years of professional experience in the private and public sectors. Excellent organizational and Microsoft Office skills. Successful at dealing with sensitive situations and keen to support the office with diplomacy, and communication skills. Clear understanding and fast training. Motivated to learn, grow, and excel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Manager
Esthetic And Beauty Lab
03.2021 - 09.2022
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Scheduled employees to maintain adequate coverage during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Achieved personal sales goals by upselling products to meet individual needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Promoted business through marketing initiatives and use of social media.
- Managed cash flow, business transactions, banking, and accounting processes.
- Acquired new customers through improved conversion techniques such as email follow-up messages
International Flight Attendant
Qatar Airways
10.2017 - 03.2021
- Provide 5-Star Customer Service and being a brand Ambassador of the Airline;
- Devoted special emphasis to punctuality and worked to maintain outstanding file record;
- Resolved problems, improved operations and provided exceptional customer support;
- Resolved conflicts and negotiated mutually beneficial agreements between parties;
- Clearly explained and demonstrated safety and emergency procedures;
- Operated in compliance with all airline and Federal Aviation Regulations for complete compliance with safety and security procedures
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
HR Specialist
Gazprom International
05.2017 - 10.2017
- Planned, monitored and appraised employee work results by training, motivate and discipline employees; Effectively managing internal communications and correspondence
- Worked alongside global business leader to deploy new training strategies
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Completed human resource operational requirements by scheduling and assigning employees
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
Executive Assistant
STA LOGISTICS
07.2015 - 05.2017
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Assisting CEO in business trips, managing his schedule, organization of business meetings, translate and communicate with foreign partners
- Enhanced collaboration between team members by preparing meeting materials, equipment and taking clear and brief notes for CEO.
Banking Specialist
Baltic Bank
09.2013 - 07.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Verified customer identity and reviewed documentation for accuracy.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Office Manager
AirNet IT Solutions
09.2011 - 08.2013
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Master of Science - Early Childhood Education
Niagara University
New York05.2025
Graduate Certificate - Indigenous Studies
University of Alberta
Edmonton, AB01.2024
Bachelor of Economics - International Economics
St.Petersburg Polytechnic University
Saint-Petersburg, Russia07.2015
Skills
- Office Administration
- Supply Management
- Organizational Skills
- Excellent Multi-Tasking Ability
- Documentation and Control
- Human Resources
- Workflow Optimization
- Administrative Oversight
- Attention to Detail
- Decision-Making
- Problem Resolution
- Analytical Thinking
- Computer Skills
- Microsoft Word
- Time Management
- Verbal and Written Communication
- Administration and Reporting
- Leadership
- Strong work ethic
Languages
- Russian, Native
- English, Advanced
Personal Information
- Date of Birth: 01 December 1990
- Nationality: Russian
Certification
- Safety Training (CPR and First Aid)
Timeline
Executive Manager
Esthetic And Beauty Lab
03.2021 - 09.2022
International Flight Attendant
Qatar Airways
10.2017 - 03.2021
HR Specialist
Gazprom International
05.2017 - 10.2017
Executive Assistant
STA LOGISTICS
07.2015 - 05.2017
Banking Specialist
Baltic Bank
09.2013 - 07.2015
Office Manager
AirNet IT Solutions
09.2011 - 08.2013
Master of Science - Early Childhood Education
Niagara University
Graduate Certificate - Indigenous Studies
University of Alberta
Bachelor of Economics - International Economics
St.Petersburg Polytechnic University
- Safety Training (CPR and First Aid)
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