KARINA MARTINEZ MORALES
Half Moon Bay
Summary
Professional with proven track record in customer service and cash handling. Known for reliability, adaptability, and strong focus on delivering high-quality service. Consistently fosters cooperative team environment and adjusts to dynamic situations with ease. Possesses excellent organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Valet Cashier
Metropolis SP Plus
Half Moon Bay, CA
05.2024 - Current
- Process parking tickets and validate customer information efficiently.
- Maintain cleanliness and organization of valet office throughout shifts.
- Operate point-of-sale systems to accurately manage transactions.
- Communicate effectively with guests to enhance their overall experience.
- Expedited vehicle retrieval process by coordinating effectively with valet attendants regarding guest requests.
- Collaborated closely with other departments to provide seamless service delivery across multiple areas of the hotel or facility's operations.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Managed high volumes of incoming calls while handling transactions and requests from fellow team members.
- Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
- Provided excellent communication with valet staff, ensuring timely vehicle retrieval for waiting guests.
- Developed positive working relationships with colleagues through open communication channels that fostered teamwork.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Coordinate with team members to ensure timely vehicle retrievals.
Sandwich Artist
Togo’s
Sacramento, California
03.2023 - 05.2023
- Maintain cleanliness of preparation area and equipment to ensure food safety standards.
- Utilize point-of-sale systems to process customer orders accurately and efficiently.
- Engage with customers to recommend menu items based on their preferences.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Assemble sandwiches according to customer specifications while ensuring presentation quality.
- Collaborate with kitchen staff to manage order flow during peak service hours.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
Sailing Devices Builder
Velocitek
San Mateo, California
05.2022 - 08.2022
- Assemble sailing devices from scratch following an attention-to-detail process.
- Package finished devices and get them ready for shipment.
- Assist in other in-office projects.
- **Quality Control**: Conduct regular inspections of assembled devices to ensure compliance with quality standards.
- Track inventory levels of components needed for device assembly accurately.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- **Collaboration on Design Changes**: Work with the engineering team to implement design modifications based on testing feedback.
Hostess/Cashier Assistant
Sam’s Chowder House
Half Moon Bay, California
07.2020 - 12.2021
- Greet guests warmly upon arrival to create a welcoming atmosphere.
- Answer phone calls regarding reservations and provide accurate information to guests.
- Guide guests to their tables while ensuring a smooth seating process.
- Communicate effectively with kitchen staff regarding special requests or order issues.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, California05-2025
High School Diploma -
Half Moon Bay High School
Half Moon Bay, California06-2020
Skills
- Cash handling expertise
- Patience and empathy
- Strong work ethic
- Teamwork
- Customer service
- Honest and dependable
- Multitasking Abilities
- Organizational skills
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Valet Cashier
Metropolis SP Plus
05.2024 - Current
Sandwich Artist
Togo’s
03.2023 - 05.2023
Sailing Devices Builder
Velocitek
05.2022 - 08.2022
Hostess/Cashier Assistant
Sam’s Chowder House
07.2020 - 12.2021
Bachelor of Science - Criminal Justice
California State University, Sacramento
High School Diploma -
Half Moon Bay High School