Karina Mansilla Sinibaldi
Delta,BC
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier
BC Ferries
Tsawwassen, BC
02.2017 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
Office Administrator
A Movable Feast Cafe and Catering Co
North Vancouver, BC
07.2017 - 06.2018
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed files and records to obtain information and respond to requests.
- Administered payroll and maintained proper documentation of employee personnel.
Manager
Daniel Le Chocolate Belge
North Vancouver, BC
05.2015 - 01.2017
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Organized workflows to improve efficiency and reduce operating costs.
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
Executive Chef
Bocata
Guatemala, Guatemala
01.2009 - 07.2015
- Managing staff and providing them with feedback.
- Planning and coordinating menus.
- Supervised invoicing.
- Maintaining high standards of quality control, hygiene, and health and safety.
- Checking stock levels and ordering supplies.
- Creating and executing plans for sales, profit and staff development.
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Coordinated and executed menu planning, recipe development and daily restaurant operations.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Monitored quality, presentation and quantities of plated food across line.
- Trained kitchen workers on culinary techniques.
- Created recipes, incorporating various techniques, to build flavor and unique visual appeal.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Performed financial analysis and recommended effective methods to cut costs.
- Monitored all meals served for temperature and visual appeal.
- Utilized local, fresh food products to support local economies and showcase community support.
Apprentice Chef
Le Pre Catelan
Paris, France
05.1997 - 05.2000
- Handled presentation standards and portion control requirements.
- Checked dates on food to maintain proper rotation, discarding any expired items.
- Improved performance of team members resulting in high-quality meals produced daily.
- Handled food deliveries, processing items and accurately placing into inventory.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Checked food portioning for optimal presentation and cost control.
Education
MBA - Business Administration
Universidad Galileo
Guatemala05.2004
Le Grand Diplome - Culinary Arts
Le Cordon Bleu
1997
High School Diploma -
Evelyn Rogers
Guatemala City, Guatemala05.1989
Skills
- Customer Support
- Verbal Communication
- Defibrillation and resuscitation
- Emergency response and assessment
- Customer relations
- High-energy attitude
- Cash register systems
- Cash Handling
- Point-of-sale system operation
- Records Maintenance
Certification
- Food Safe I (6 years)
- Food Handling (10+ years)
- Customer Service (10+ years)
- Serving It Right
- Occupational First Aid Level 3
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Administrator
A Movable Feast Cafe and Catering Co
07.2017 - 06.2018
Cashier
BC Ferries
02.2017 - Current
Manager
Daniel Le Chocolate Belge
05.2015 - 01.2017
Executive Chef
Bocata
01.2009 - 07.2015
Apprentice Chef
Le Pre Catelan
05.1997 - 05.2000
MBA - Business Administration
Universidad Galileo
Le Grand Diplome - Culinary Arts
Le Cordon Bleu
High School Diploma -
Evelyn Rogers
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