Karina Mahey
Roseville
Summary
High-energy healthcare professional with seven years of demonstrated excellence in patient satisfaction. Strong problem-solver with multitasking ability to handle department needs while maintaining accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teleservice Representative
Kaiser Permanente - The Permanente Medical Group
02.2023 - Current
- Identified the purpose of member's call & processed call according to appropriate script
- Recognized emergent symptoms & transferred to ER advice nurse and/or ER doctor
- Provided facility and provider information when appropriate
- Composed messages on behalf of members to send to provider
- Handled high continue inbound telephone volume with patience
- Completed meeting minutes for monthly team meetings
- Recorded and updated member information in online systems
Departmental Clerk - Cardiac Lab Services
Kaiser Permanente Medical Center
12.2022 - 02.2023
- Entered data in databases while ensuring accuracy & correct format
- Worked with department specific computer systems & performed tasks
- Greeted members & answered general questions
- Made outbound calls to patients with open orders for echocardiograms, stress tests, etc. to schedule
- Used eConsult to examine patient referrals & book appropriately
- Took incoming calls from patients with questions and/or requests for appointments
Patient Services Representative - Family Medicine
Sutter Health Medical Foundation
05.2022 - 11.2022
- Checked in patients & assisted with appointments
- Scrubbed physician schedules to ensure patients' charts were ready for appointment time
- Updated patient demographics when needed
- Provided administrative support to staff members in a fast-paced environment
- Handled in-basket messages & responded to patient messages in a timely manner
- Received & sorted mail, deliveries, and couriers on a daily basis
- Answered phone calls & routed messages to back office accordingly
- Verified patient insurance coverage & collected co-pays when needed
- Performed opening & closing duties of office including cleaning lobby and equipment, closing credit-card drawers
Patient Services Representative
Dignity Health Medical Foundation
10.2020 - 05.2022
- First point of phone customer service contact for patients, physicians, clinic staff, and patient family members
- Took complete and accurate messages from patients & relayed to clinic front/back office
- Collected & updated patient demographics and insurance information, verified insurance eligibility
- Scheduled patient appointments, assisted with referrals & authorizations
- Communicated with medical assistants & registered nurses regarding patient care
- Assisted with medication refills & communication with both clinic front/back office and pharmacy to ensure patient medication needs are met
Resident Care Aide
Dignity Health Medical Foundation
04.2020 - 10.2020
- Assisted residents with activities of daily living including personal grooming
- Lifted residents from beds manually or by mechanical lifts
- Demonstrated sensitivity to residents with mobility restrictions & compromised health status
- Positioned residents in chair, beds, & wheelchairs to promote comfort and safe transport
- Recognized unusual emergent situations & initiated proper protocol
- Resolved patient issues by quickly responding to calls and emergency issues
- Helped those with limited mental & physical capacity with ADLs
- Observed & documented any changes to manager or nurse on duty
- Tidied residents' rooms as well as cleaned & replaced their laundry
Caregiver
Oakmont Senior Living
09.2018 - 09.2020
- Assisted residents with activities of daily living - eating, bathing, toileting, dressing, transferring, etc.
- Communicated any observed change of condition to supervisor
- Responded to resident call lights and needs in timely manner
- Maintained clean & safe environment for staff and residents
- Promoted range of motion & ability to complete tasks for residents within capability levels
- Offered care & companionship to both independent and dementia residents
- Documented resident behavior in terms of mental status, sleeping, & eating patterns in medical records books
Education
In Progress - Nursing
American River College
Sacramento, CASkills
- Type 60 WPM accurately
- Data entry while keeping accuracy
- Attention to detail
- Knowledge of medical concepts and medications
- Knowledge of medical insurances including HMO PPO plans
- Quick to problem-solve, ability to multi-task
- EPIC and Cerner experience
- Effective communication - written and verbal
- Experience in Microsoft Word, Sharepoint, Excel
- Multicultural understanding, fluent in English & Punjabi
- Can work independently
- Can complete meeting minutes
- HIPAA compliance
Certification
- Previous Certified Nurse Assistant - Mary Seacole Nursing Care Training Academy (2018)
Timeline
Teleservice Representative
Kaiser Permanente - The Permanente Medical Group
02.2023 - Current
Departmental Clerk - Cardiac Lab Services
Kaiser Permanente Medical Center
12.2022 - 02.2023
Patient Services Representative - Family Medicine
Sutter Health Medical Foundation
05.2022 - 11.2022
Patient Services Representative
Dignity Health Medical Foundation
10.2020 - 05.2022
Resident Care Aide
Dignity Health Medical Foundation
04.2020 - 10.2020
Caregiver
Oakmont Senior Living
09.2018 - 09.2020
In Progress - Nursing
American River College
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