Karina Lopez-Escribens
Rialto
Summary
Dynamic and self-motivated professional with extensive experience in customer service and sales. Proven ability to build strong client relationships and enhance customer satisfaction. Skilled in time management and proficient in Microsoft Office Suite, consistently achieving targets and delivering exceptional service in fast-paced environments. Fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Independent Contractor/Package Delivery Driver
Spark Delivery
01.2023 - Current
- Picked up and delivered customer orders accurately and on time for Walmart's delivery platform
- Provided excellent customer service during order handoff, ensuring a positive delivery experience.
- Managed delivery routes efficiently to maximize daily order completion.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Auto Sales Associate
Galindo's Auto Mart
04.2021 - 06.2023
- Bought and resold pre-owned vehicles through dealership and auction networks
- Maintained inventory records and handled title transfers and registration paperwork.
- collaborated on advertising strategies and vehicle promotions.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Organized promotional events at the dealership to showcase new models and attract prospective buyers.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
Sales Specialist
AT&T
04.2022 - 12.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Utilized multiple online systems to manage accounts, troubleshoot issues, and process transactions.
Customer Service Associate
Lowes Home Improvment
12.2017 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained merchandising displays to highlight seasonal and promotional products.
Order Packer
Amazon Distribution Center
01.2017 - 12.2017
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
- Met or exceeded daily quota targets through focused time management and prioritization of tasks.
- Ensured timely shipment of customer orders by consistently meeting deadlines for pick-up or delivery services.
- Adapted to fluctuating workload demands, adjusting priorities as needed to meet overall team objectives in a fast-paced environment.
- Reduced shipping errors through careful attention to customer information, ensuring correct addresses and delivery preferences were used.
- Contributed to inventory control efforts by accurately recording item quantities used in each order, minimizing discrepancies in stock levels.
Waitress
Last Concert Cafe
08.2009 - 12.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Associate of Science - Psychology
Los Angeles Harbor College
Wilmington, CA06-2026
Skills
- Strong time management, multitasking, and organizational skills
- Self-motivated, dependable, and a collaborative team player
- Excellent verbal and written communication
- Proficient in Microsoft office Suite, Google Docs, and internet navigation
- Fluent in English and Spanish
- Experienced in customer service, sales and retail environments
- Client relationship building
- Workload management
- Deadline adherence
Timeline
Independent Contractor/Package Delivery Driver
Spark Delivery
01.2023 - Current
Sales Specialist
AT&T
04.2022 - 12.2022
Auto Sales Associate
Galindo's Auto Mart
04.2021 - 06.2023
Customer Service Associate
Lowes Home Improvment
12.2017 - 06.2020
Order Packer
Amazon Distribution Center
01.2017 - 12.2017
Waitress
Last Concert Cafe
08.2009 - 12.2011
Associate of Science - Psychology
Los Angeles Harbor College
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