Karina Lopez
Perris
Summary
Leader and problem-solver, I excelled at IDC Logistics by enhancing team productivity and customer satisfaction through effective communication and workflow optimization. Skilled in training and mentoring, my professionalism and self-motivation drove significant improvements, showcasing my ability to meet and exceed goals. Detail oriented with exceptional communication. Ability to handle multiple tasks effectively and efficiently in fast-paced environments optimizing the company's success.
Overview
7
7
years of professional experience
Work History
Supervisor
IDC Logistics
10.2022 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
IDC Logistics
05.2021 - 09.2022
- Communicated with carrier representatives, arranging for inbound deliveries
- Corresponded with carrier representatives to make arrangements on scheduling outbound loads.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained professional customer interactions, ensuring proper follow-up and resolutions.
- Maintained up-to-date knowledge of all product located in the building.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer's inventory.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Picker Packer
Amazon
07.2017 - 07.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Picked and packed order items.
Shipping Clerk
IDC Logistics
08.2019 - 04.2021
- Coordinated with warehouse staff to ensure timely order fulfillment and loading.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to drivers.
- Handled high-volume paperwork
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose.
- Monitored scheduled shipment dates to achieve timely loading.
Education
High School Diploma -
El Monte High School
El Monte, CA06-2014
Skills
- Training and mentoring
- Goal oriented
- Professionalism
- Self motivation
- Problem-solving abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
IDC Logistics
10.2022 - 11.2024
Customer Service Representative
IDC Logistics
05.2021 - 09.2022
Shipping Clerk
IDC Logistics
08.2019 - 04.2021
Picker Packer
Amazon
07.2017 - 07.2021
High School Diploma -
El Monte High School
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