Karina Levin
Toronto,ON
Summary
A self-starter with a passion for technology. Critical thinker, and problem solver with experience in multiple industries. Results oriented and highly motivated team player who can multitask, successfully lead business initiatives with strong time management and communication skills.
Overview
9
9
years of professional experience
Work History
Workday HCM Consultant
Kainos
06.2022 - Current
- Responsible for supporting the successful specification, design, configuration, testing, and deployment of enterprise scale Workday solutions
- Understand and translate customer requirements, define service scope and hands on configuration of Workday HCM, Recruiting, and Talent Optimization modules
- Client facing role; leading client calls, Design Sessions, Product demonstrations and Customer Confirmation Sessions
- Supported numerous full scale Workday implementation and post deployment projects
Administrative Assistant
Tip Top Trough
06.2020 - 09.2020
- Created estimates for prospective customers and spoke to all technical features of products
- Managed client records using Zoho CRM software and QuickBooks
- Provided customer service by answering multiple phone lines, booking appointments, and dealing with customer inquiries
- Ensured appropriate document control and compliance through filing, composing, and editing documents and reports.
Receptionist/Clerk
Smith + Andersen
07.2019 - 09.2019
- Reception duties – answered and forwarded incoming phone calls and greeted clients
- Coordinated and scheduled internal and external meetings and appointments with clients
- Supported mail distribution and courier requests.
Customer Service Representative
Concord Food Centre
12.2016 - 08.2018
- Customer Service - Addressed customer requests and issues
- Responsible for handling cash and electronic payments
- Memorized over 300+ product codes and responsible for conducting new hire training.
Telemarketing Sales Representative
Euroseal Windows
05.2015 - 08.2015
- Booked leads and created appointments for clients
- Placed phone calls to prospective customers to describe features and benefits of products
- Operated a computer dialing system and multiple phone lines
- Spoke to all the technical features of products and answered customer inquiries.
Education
Business Technology Management, BComm -
Ryerson University
Toronto, ON05-2022
Skills
- Workday: Hands on Configuration of HCM, Recruiting, Talent Optimization, Benefits, and Reporting Modules
- Office Applications: MS Office Suite, Zoho CRM, ServiceNow, Jira, SharePoint
- Business Process Modeling: Visio, Enterprise Architect, Bizagi
- Data Analysis: MS SQL-Server, UML, R, Python
- Platforms: Azure, Google Cloud, AWS
- Project Management and Agile Development Fundamentals
- Consulting: Strong Communicator, Delivered Presentations, Stakeholder Management
Timeline
Workday HCM Consultant
Kainos
06.2022 - Current
Administrative Assistant
Tip Top Trough
06.2020 - 09.2020
Receptionist/Clerk
Smith + Andersen
07.2019 - 09.2019
Customer Service Representative
Concord Food Centre
12.2016 - 08.2018
Telemarketing Sales Representative
Euroseal Windows
05.2015 - 08.2015
Business Technology Management, BComm -
Ryerson University
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