Karina Lagunas
Modesto
Summary
Developed valuable skills in fast-paced, team-oriented environment, now seeking to transition into new field. Demonstrates strong leadership and team management capabilities alongside proven problem-solving skills. Ready to leverage these skills to drive success in new role.
Overview
5
5
years of professional experience
Work History
Area Supervisor
DDs Discounts
1640 E. Hatch Rd. Ceres, CA 95307
09.2019 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually a positive work environment and providing opportunities for professional growth.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Planned sequence of operations and established schedule.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Streamlined workflow processes to improve customer wait times and satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Some College Credits -
Modesto Junior College
Modesto, CASome College Credits -
Santa Ana College
Santa Ana, CAHigh School Diploma -
Los Amigos High School
Santa Ana, CA06.2008
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
Cash handling
customer service
- Employee performance management
- Operational efficiency
- Equipment inspection
- Inventory control
- Project management
- Continuous improvements
- Workforce planning
- Project planning
- Sales tracking
- Safety management
- Documentation skills
- Reporting skills
- Risk analysis
- Facility maintenance
- Risk management
- Work planning and scheduling
- Customer service oversight
- Employee engagement
- Directing workers
- Critical thinking
- Leadership development
- Multitasking and prioritizing
- Team building and motivation
- Scheduling and Time-tracking
- Goal setting and achievement
- Staff coaching and training
- Problem anticipation and resolution
- Cash handling and reconciliation
- Employee training
- Work area inspection
- Reporting and performance analysis
- Flexible work schedule
- Adaptable to changing demands
- Delegation and supervision
- Inventory management
- Performance monitoring
- Customer service management
- Handling complaints
- Product merchandising
- Orientation and training
- Retail operations
- Inventory and stocking
- Policy enforcement
- Cash drawer reconciliation
- New store setups
- Implementing pricing strategies
- Computer proficiency
- Calendar and scheduling software
- POS terminal operation
- Sales floor organization
- Loss prevention
- Shelving
- Store reset and recovery
- Receiving
Timeline
Area Supervisor
DDs Discounts
09.2019 - Current
Some College Credits -
Modesto Junior College
Some College Credits -
Santa Ana College
High School Diploma -
Los Amigos High School