Karina Lagunas

Area Supervisor

DDs Discounts

09.2019 - Current

Provided ongoing coaching to staff members, promoting skill development and career progression.
Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Resolved conflicts between employees by mediating discussions that led to mutually a positive work environment and providing opportunities for professional growth.
Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections to check quality and compliance with established specifications.
Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Planned sequence of operations and established schedule.
Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Determined performance benchmarks and completed ongoing evaluation of employee work.
Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
Streamlined workflow processes to improve customer wait times and satisfaction.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Marked-down clearance items and relocated merchandise to proper store areas.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Trained newly hired sales team in upselling techniques.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Summary

Overview

Work History

Area Supervisor

Education

Some College Credits -

Some College Credits -

High School Diploma -

Skills

Timeline

Area Supervisor

Some College Credits -

Some College Credits -

High School Diploma -

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