Karina Joynson
Victoria,BC
Summary
Enthusiastic and customer-focused retail professional with 15+ years of experience in customer service and dressmaking. Driven by a passion for a sustainability in fashion, with a commitment to being a positive and impactful ambassador for the team. Known for excellent communication skills and the ability to work collaboratively as part of a team. Flexible and reliable with availability to support peak hours.
Overview
20
20
years of professional experience
Work History
Letter Carrier
Canada Post
10.2021 - Current
- Sort and organize mail and packages for efficient delivery
- Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
- Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
Dressmaker
Smoking Lily
07.2022 - Current
- Managed multiple projects simultaneously while meeting strict deadlines, ensuring timely delivery of all orders.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Constructed well-tailored blouses with precise attention to detail.
Manager
Urban Barn
04.2011 - 04.2021
- Resolved client complaints, actively listening to concerns and finding appropriate resolutions.
- Maintained professional, organized, and safe environment for employees and clients.
- Worked collaboratively with multiple departments to provide more effective process for both employees and client experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales
Moores Clothing For Men
09.2004 - 03.2011
- Attended monthly sales meetings and quarterly sales trainings.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Level 2 - Bylaw
Justice Institute of British Columbia
New Westminster, BC11.2021
Level 1 - Bylaw
Justice Institute of British Columbia
11.2020
High School Diploma -
Esquimalt High
Victoria, BC06.2003
Skills
- Brand Representation
- Critical Thinking
- Prioritization
- Cultural Awareness
- Interpersonal Communication
- Effective Problem-Solving
- Teamwork Skills
- Customer Complaint Resolution
Timeline
Dressmaker
Smoking Lily
07.2022 - Current
Letter Carrier
Canada Post
10.2021 - Current
Manager
Urban Barn
04.2011 - 04.2021
Sales
Moores Clothing For Men
09.2004 - 03.2011
High School Diploma -
Esquimalt High
Level 2 - Bylaw
Justice Institute of British Columbia
Level 1 - Bylaw
Justice Institute of British Columbia
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