Overview
Work History
Education
Skills
Timeline
Generic

Karina Jimenez

Los Angeles

Overview

6
6
years of professional experience

Work History

Customer Solutions Specialist

EFL Global
11.2021 - Current
  • Manage daily ocean and domestic drayage operations, ensuring efficiency and seamless execution
  • Oversee container clearances at port, resolving issues to prevent delays and prioritizing shipments based on cost efficiency
  • Collaborate with the El Salvador dispatch team to streamline processes and meet customer-specific requirements
  • Ensure high customer satisfaction through proactive communication and responsive service
  • Coordinate with truckers to fulfill customer drayage needs efficiently
  • Review billing discrepancies, disputing charges with truckers or ocean carriers as needed, and closing out files

Case Manager

El Nido Family Centers
04.2021 - 11.2021
  • Provided intake/ assessment, multi-benefit screening and comprehensive case management services for individual clients and families
  • Advocated and empathised for clients to obtain tailored support such as tax services, food stamps, and unemployment
  • Partook in community outreach activities and special events year round

Customer Service Representative

Standard Logistics
01.2020 - 08.2021
  • Issued damaged and lost claims to insurance adjusters and coordinated settlements to ensure timely resolutions
  • Managed customer service inquiries via email, phone, and chat with professionalism and efficiency
  • Created bills of ladings, tracked shipments, and provided freight quotes to customers

Helpdesk Support

Novacoast Inc.
07.2019 - 11.2019
  • Provided software licensing updates and technical support to employees through a ticketing system
  • Maintained and updated employee information in company databases

Education

Bachelor of Arts - Geography And Asian American Studies

University of California, Santa Barbara
Santa Barbara, CA
06-2019

Skills

  • Fluent in Spanish , written and oral
  • Strong interpersonal and teamwork abilities
  • Ability to work efficiently under pressure and meet deadlines
  • Quick to adapt to new software and tools
  • Proficient in Microsoft Excel, Microsoft Outlook and Cargo Wise One
  • Strong time management

Timeline

Customer Solutions Specialist

EFL Global
11.2021 - Current

Case Manager

El Nido Family Centers
04.2021 - 11.2021

Customer Service Representative

Standard Logistics
01.2020 - 08.2021

Helpdesk Support

Novacoast Inc.
07.2019 - 11.2019

Bachelor of Arts - Geography And Asian American Studies

University of California, Santa Barbara

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