Karina Jimenez
Los Angeles
Overview
6
6
years of professional experience
Work History
Customer Solutions Specialist
EFL Global
El Segundo, CA
11.2021 - Current
- Manage daily ocean and domestic drayage operations, ensuring efficiency and seamless execution
- Oversee container clearances at port, resolving issues to prevent delays and prioritizing shipments based on cost efficiency
- Collaborate with the El Salvador dispatch team to streamline processes and meet customer-specific requirements
- Ensure high customer satisfaction through proactive communication and responsive service
- Coordinate with truckers to fulfill customer drayage needs efficiently
- Review billing discrepancies, disputing charges with truckers or ocean carriers as needed, and closing out files
Case Manager
El Nido Family Centers
Los Angeles, CA
04.2021 - 11.2021
- Provided intake/ assessment, multi-benefit screening and comprehensive case management services for individual clients and families
- Advocated and empathised for clients to obtain tailored support such as tax services, food stamps, and unemployment
- Partook in community outreach activities and special events year round
Customer Service Representative
Standard Logistics
Los Angeles, CA
01.2020 - 08.2021
- Issued damaged and lost claims to insurance adjusters and coordinated settlements to ensure timely resolutions
- Managed customer service inquiries via email, phone, and chat with professionalism and efficiency
- Created bills of ladings, tracked shipments, and provided freight quotes to customers
Helpdesk Support
Novacoast Inc.
Santa Barbara, CA
07.2019 - 11.2019
- Provided software licensing updates and technical support to employees through a ticketing system
- Maintained and updated employee information in company databases
Education
Bachelor of Arts - Geography And Asian American Studies
University of California, Santa Barbara
Santa Barbara, CA06-2019
Skills
- Fluent in Spanish , written and oral
- Strong interpersonal and teamwork abilities
- Ability to work efficiently under pressure and meet deadlines
- Quick to adapt to new software and tools
- Proficient in Microsoft Excel, Microsoft Outlook and Cargo Wise One
- Strong time management
Timeline
Customer Solutions Specialist
EFL Global
11.2021 - Current
Case Manager
El Nido Family Centers
04.2021 - 11.2021
Customer Service Representative
Standard Logistics
01.2020 - 08.2021
Helpdesk Support
Novacoast Inc.
07.2019 - 11.2019
Bachelor of Arts - Geography And Asian American Studies
University of California, Santa Barbara