Karina Jimenez

Los Angeles

Overview

years of professional experience

EFL Global

11.2021 - Current

Manage daily ocean and domestic drayage operations, ensuring efficiency and seamless execution
Oversee container clearances at port, resolving issues to prevent delays and prioritizing shipments based on cost efficiency
Collaborate with the El Salvador dispatch team to streamline processes and meet customer-specific requirements
Ensure high customer satisfaction through proactive communication and responsive service
Coordinate with truckers to fulfill customer drayage needs efficiently
Review billing discrepancies, disputing charges with truckers or ocean carriers as needed, and closing out files

El Nido Family Centers

04.2021 - 11.2021

Provided intake/ assessment, multi-benefit screening and comprehensive case management services for individual clients and families
Advocated and empathised for clients to obtain tailored support such as tax services, food stamps, and unemployment
Partook in community outreach activities and special events year round

Standard Logistics

01.2020 - 08.2021

Issued damaged and lost claims to insurance adjusters and coordinated settlements to ensure timely resolutions
Managed customer service inquiries via email, phone, and chat with professionalism and efficiency
Created bills of ladings, tracked shipments, and provided freight quotes to customers

Novacoast Inc.

07.2019 - 11.2019

Provided software licensing updates and technical support to employees through a ticketing system
Maintained and updated employee information in company databases

University of California, Santa Barbara

Santa Barbara, CA

06-2019