Karina Gonzalez Guido
San Pablo
Summary
Dynamic and bilingual customer service professional with a proven track record at Amazon, excelling in problem-solving and team collaboration. Adept at maintaining high standards of cleanliness and organization, leveraging expertise in cleaning techniques and attention to detail to enhance customer experiences. Committed to delivering exceptional service and fostering positive relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Amazon
Berkeley
09.2019 - Current
- Facilitated customer returns by guiding through the process
- Assist customers with a warm and professional attitude
- Answered general questions
- Provided policy and service information
- Process returns
- Handed packages to customers, ensuring proper delivery
- Ensured accurate delivery of packages to designated areas
- Located customer packages using inventory management system
- Managed inventory tracking and maintenance
- Generated service tickets for malfunctioning equipment
- Trained incoming team members on customer service protocols
Retail Sales Associate/Cashier
Marshalls
Emeryville
10.2019 - 09.2021
- Welcomed customers
- Worked in home/beauty/men’s department
- Cashier/processed returns
- Face front/replenish sales floor
- Cleaned sales floor after closing (go backs)
- Helped on end caps
- Assisted customers with finding a product
Sales Associate
Sally Beauty
Emeryville
12.2018 - 05.2019
- Great customers
- Open/ close the store
- Count tills
- Make bank deposits
- Replenish, front face
- Cashier
- Provided pleasant customer service
- Assisted with returns
- Responsible for store displays
Senior Custodian (Temporary)
UC Berkeley
05.2009 - 08.2017
- Maintained hygiene and cleanliness in bathrooms to promote a safe environment
- Regularly ensured clean and safe stairwells for resident accessibility
- Dispose of waste and compost responsibly
- Organized and cleaned laundry facilities to enhance user experience
- Cleaning rooms
- Performed mopping tasks to maintain cleanliness
- Vacuumed carpets and rugs thoroughly
- Conducted sweeping to remove debris and dust
- Maintain hallways clear and clean
Education
Associate's degree - Communications Studies
Berkeley City College
Berkeley, CA05-2019
Skills
- Bilingual
- Spanish
- Team Player
- Adaptable
- Decision maker
- Word
- Excel
- Powerpoint
- Punctual
- Problem solving
- Attention to detail
- Time management
- Cleaning techniques
- Work orders
- Restroom care
- Ceiling fan cleaning
- Vacuum operation
- Appliance cleaning
- Spot cleaning
- Sanitization techniques
- Bathroom sanitation
- Floor maintenance
- Cleaning expertise
Languages
Spanish, Intermediate
Referrals
- Ruby Wong, (909) 436-0747
- Mariela Canela, (510) 924-6916
- Mila Adler, (510) 689-6360
Timeline
Retail Sales Associate/Cashier
Marshalls
10.2019 - 09.2021
Customer Service Associate
Amazon
09.2019 - Current
Sales Associate
Sally Beauty
12.2018 - 05.2019
Senior Custodian (Temporary)
UC Berkeley
05.2009 - 08.2017
Associate's degree - Communications Studies
Berkeley City College