Karina Estrada Leon
Chula Vista
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Cashier
Cafe rico
San Diego
08.2024 - 08.2025
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Assisted customers with their orders, answered questions about menu.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
- Greeted incoming guests warmly and provided them with menus or specials when appropriate.
- Answered phone calls to assist customers with questions and orders.
- Function as food server every Thursday for 350 people, cover lunch and break for teammates.
- Responsible for breaking down banquet tables and chairs after events were completed per instructions from catering manager.
- Delivered meals to off-site locations (offices) according to schedule provided by catering manager.
Customer Service Representative
Volaris Airlines
San Diego
02.2022 - 10.2024
- Greeted passengers and provided information about departure and arrival times.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Followed company policies and procedures related to customer service operations at all times.
- Processed refunds, exchanges, and upgrades when necessary.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Provided customers with accurate directions to the airport terminal.
- Researched alternate routes for passengers if their original itinerary was cancelled or delayed.
- Utilized various software programs such as Sabre Red 360 for ticketing purposes.
- Printed itineraries and tickets for passengers each day.
Customer Service Representative
Willis Towers Watson
San Diego
02.2021 - 12.2021
- Managed communications between carriers and vendors and employees regarding coverage details or claims status updates.
- Processed paperwork associated with open enrollments, terminations, life events and other related activities.
- Reviewed applications for eligibility requirements prior to submission for processing.
- Conducted new hire orientations to explain benefits packages.
- Researched and resolved employee inquiries regarding benefits programs.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Conducted surveys and focus groups to assess employee satisfaction with benefits offerings and identify improvement areas.
- Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
- Multitasking using 2 monitors for a better performance assisting customers by phone using a headset.
- Getting update for new systems and training proposes by managers and supervises by virtual meetings and getting feedback to hit company goals.
Customer Service Agent
Cross boarder Xpress
San Diego
12.2015 - 04.2020
- Advised customers on purchasing decisions based on their individual needs.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Maintained accurate records of all transactions for audit purposes.
- Operated computer systems to generate tickets and process orders.
- Answered incoming calls promptly and professionally within company.
- Provide assistance for customer with wheelchair and baggage for their needs.
Education
Preparatory Federal Lazaro Cardenas
Tijuana , BCSome College (No Degree) - Psychology
U.A.B.C
Tijuana , BcSkills
- Money handling
- Payment processing
- Order processing
- Customer relationship management
- Administrative support
- Problem solving
- Attention to detail
- Communication facilitation
- Active listening
- Customer assistance
- Reliability and punctuality
- Multitasking and organization
- Guest inquiries
- Merchandise exchange
- Daily reporting
- Data entry
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier
Cafe rico
08.2024 - 08.2025
Customer Service Representative
Volaris Airlines
02.2022 - 10.2024
Customer Service Representative
Willis Towers Watson
02.2021 - 12.2021
Customer Service Agent
Cross boarder Xpress
12.2015 - 04.2020
Preparatory Federal Lazaro Cardenas
Some College (No Degree) - Psychology
U.A.B.C