Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karina Assis

Richmond Hill

Summary

As someone who loves people and has a knack for minding the small details that make a difference, I'm intent on leveraging my excellent communication skills and strong organizational abilities in the role of a receptionist. I aim to ensure efficiency and professionalism which surpass standards with a warm and loving touch-always keeping customer service and the person in front of me top of mind. While prioritizing a warm interpersonal environment for clients and co-workers alike, I aspire to ultimately uphold the reputation and success of your work environment and clients.

Overview

7
7
years of professional experience

Work History

Postpartum Doula (Independent Contractor)

07.2020 - 09.2023
  • Crafted optimal feeding schedules for newborns-supporting their growth and transition into solids within a healthy timeline
  • Alleviated pressure of new postpartum mothers by providing additional emotional and interpersonal support, creating a loving and safe environment that promotes individual healing and thriving
  • Managed and organized personal scheduling and contracting for new family outreach or referral inquiries.

Bank Teller

Itaú Unibanco
04.2017 - 10.2018
  • Directed new customer inquiries based on their wants and needs to the products and services that is the right fit for their profile
  • Resolved complex customer inquiries and complaints-employing a resourceful and proactive approach resulting in a reduction in escalated issues
  • Educated old and new clients on products to provide them the information needed to make buying decisions that served their success.

Dental Receptionist

Clínica Odontológica Do Povo
06.2016 - 02.2017
  • Handled new customer registration and timely system updates with friendliness and warmth
  • Daily task, appointment, and schedule management ensured work operations ran smoothly and timely-equipping each team member with the information needed for their individual successes
  • Assisted in customer success by providing the resources, information, and reminders necessary so they can be in the position to receive the optimal service.

Education

Associate of Science - Logistics And Supply Chain Management

Universidade De Ribeirao Preto
Sao Paulo
07.2017

Skills

  • Interpersonal Communication
  • Critical thinking & Organization
  • Emotional Intelligence
  • Team Work
  • Adaptable
  • Multitask

Accomplishments

  • Trained and learned corporate organizational management to nurture interpersonal cooperativeness in a fast pace work environment while maintaining a standard of task completion.
  • Learned customer and client relationship dynamics to maintain long-term business/client relationship and conflict resolution
  • Client and customer strategy to qualify new customer needs, goals, and wants —directing them to the best service available.
  • Workflow system building to organize incoming data, appointments, and inquiries to seamlessly relay information to the right sources and personnel.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Postpartum Doula (Independent Contractor)

07.2020 - 09.2023

Bank Teller

Itaú Unibanco
04.2017 - 10.2018

Dental Receptionist

Clínica Odontológica Do Povo
06.2016 - 02.2017

Associate of Science - Logistics And Supply Chain Management

Universidade De Ribeirao Preto
Karina Assis