Karina Anschau
Richmond,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Joseph Richard Group
12.2021 - Current
- Oversee the operations of the Buck and Ear Bar & Grill and Stanley Park Brewpub
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Train, develop and manage a team of 120 staff members
General Manager of Food Service
Buck And Ear Bar & Grill
02.2018 - 12.2021
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Oversaw training of more than 20 team members.
Server Shift Leader
Buck And Ear Bar & Grill
08.2016 - 01.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
IHOP
05.2016 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Hostess
Steamworks Brewing
04.2013 - 11.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices
Education
Bachelor of Arts - Psychology
Filadelfia University Center
Londrina - BR12.2015
Skills
- Customer Service
- Staff Training
- Workflow Planning
- Management
- Financial Forecasting
Certification
Serving it Right
WHMIS Certificate
Pandemic Awareness
Timeline
Operations Manager
Joseph Richard Group
12.2021 - Current
General Manager of Food Service
Buck And Ear Bar & Grill
02.2018 - 12.2021
Server Shift Leader
Buck And Ear Bar & Grill
08.2016 - 01.2018
Server
IHOP
05.2016 - 08.2016
Hostess
Steamworks Brewing
04.2013 - 11.2013
Bachelor of Arts - Psychology
Filadelfia University Center
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