Karina Amoroso
CALGARY,AB
Summary
Dynamic leader with a proven track record at Decibel, adept in guiding teams to exceed productivity goals and enhance customer satisfaction. Expert in efficiency-driven operations and leadership coaching, I excel in prioritizing tasks and resolving issues, significantly improving operational flow and team cohesion.
Overview
10
10
years of professional experience
Work History
Team Leader
Decibel
07.2022 - Current
- Led a team of X members to accomplish work orders, focusing on goals such as improving productivity, increasing efficiency, enhancing customer satisfaction
- Managed Daily operations and ensured team alignment with organizational objectives
- Implemented process improvements that streamlined operations
Sales Associate
Urban Planet
10.2017 - 01.2018
- Balanced excellent customer service with reliably completing varied store upkeep tasks
- Operated point of sale systems accurately and efficiently
- Resolved customer complaints and negotiated solutions
- Kept conversation with customers to make sure they were having a pleasant time in the store while trying to push products
Customer Service
Superstore
10.2016 - 06.2017
- Learned and continually improve knowledge of giving advice
- Provided assistance
- Frequently looked over goals of the day to make sure they were accomplished
- Communicated with every customer in order to make sure all needs were met
Sales Associate
Abcrombie & Fitch
05.2015 - 08.2016
- Communicated with the store manager and customers to make sure all needs are met
- Strengthened team bonding/efficiency
- Looked over goals of the day to make sure they were all accomplished
Education
Medical Terminology
Mount Royal University
Calgary, NoneSkills
- Guidance and Support
- Proficient Issue Resolution
- Leadership Coaching
- Task Prioritization
- Efficiency-Driven Manufacturing
- Client Support Expertise
Timeline
Team Leader
Decibel
07.2022 - Current
Sales Associate
Urban Planet
10.2017 - 01.2018
Customer Service
Superstore
10.2016 - 06.2017
Sales Associate
Abcrombie & Fitch
05.2015 - 08.2016
Medical Terminology
Mount Royal University
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