Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Karin Smith

Chilliwack,BC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Administrative Assistant

Contact Security
01.2008 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Receptionist/Sales Representative

Hoedeman Optical
01.1988 - 01.2007
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Education

High School Diploma -

Sardis Secondary
Chilliwack, BC
06.1984

Skills

  • Customer Service
  • Invoice Processing
  • Data Entry
  • Office Administration
  • Clerical Support
  • Filing
  • Reception Oversight
  • Mail Handling
  • Office Equipment Maintenance
  • Accounting Skills
  • Customer and Client Relations
  • Multi-Line Phone Systems
  • Contract Agreement Preparation
  • Mail Management
  • Filing and Data Archiving
  • Staff Motivation
  • Mail Distribution
  • Appointment Scheduling
  • Deadline-Oriented
  • Medical Terminology
  • Team Bonding

Hobbies and Interests

I'm an active out going individual with 2 yellow labs and 2 horses that require me to be fit and adventurous as the mountains and trails are always calling.  I've been an active member on the executive of the Backcountry Horsemen of BC - Yarrow chapter for many years, advocating for our right to ride on crown land and such.  Horses are a great passion of mine since I was a little girl.  I've owned horses for 40 plus years and still very passionate about them.

Timeline

Administrative Assistant

Contact Security
01.2008 - Current

Receptionist/Sales Representative

Hoedeman Optical
01.1988 - 01.2007

High School Diploma -

Sardis Secondary

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Karin Smith