Karin Pimentel
Elk Grove
Summary
Mission-driven operations and technology leader with years of experience managing contracts, compliance, quality improvement, and data systems in nonprofit and healthcare settings. Skilled in optimizing workflows, integrating Salesforce and other data platforms, launching sustainable revenue streams, and leading multi-million-dollar partnerships. Recognized for improving operational efficiency, supporting cross-functional collaboration, and delivering measurable outcomes that advance organizational impact and equity.
Overview
9
9
years of professional experience
Work History
Contract, Compliance & Quality Manager
Ceres Community Project
12.2021 - Current
- Oversee $2M+ in healthcare contracts and grant-funded programs; ensure compliance with deliverables, timelines, and fiscal requirements.
- Lead the organization’s Quality Improvement Program, collaborating across departments to meet accreditation and performance standards.
- Direct evaluation strategy, including outcome metric design, survey tools, dashboards, and reporting for leadership and funders.
- Manage Salesforce development and workflow design to support daily operations, billing, and reporting.
- Establish data governance standards to improve data accuracy, consistency, and interoperability across systems.
- Coordinate with IT teams and external vendors to enhance data sharing and technology integration.
- Oversee technology infrastructure and systems for CalAIM Medi-Cal billing
- Serve as primary liaison to health plan partners; lead external presentations and contract negotiations.
- Collaborate with executive leadership on new contract development and long-term sustainability planning.
- Supervise a team of three; oversee onboarding, performance management, and process improvement.
Director of Operations
Marin City Health & Wellness Center
03.2021 - 11.2021
- Directed daily operations, compliance, and revenue cycle for a multi-site community health center.
- Oversaw vendor relations, IT systems, and facilities management.
- Managed staff hiring, onboarding, and training across departments.
- Supervised billing and claims workflows to ensure timely reimbursement.
- Led Electronic Health Record (EHR) maintenance, audits, and site compliance visits.
- Supported operational budgeting and financial monitoring.
Quality Improvement, Compliance & Risk Manager
Marin City Health & Wellness Center
11.2017 - 03.2021
- Managed grant compliance and reporting for multiple public and private funding sources.
- Designed and implemented quality improvement initiatives to enhance access, patient satisfaction, and clinical outcomes.
- Launched a new data analytics platform to support program evaluation and impact reporting.
- Created dashboards for chronic disease and preventive care performance tracking.
- Developed and led the Risk Management program to monitor and reduce organizational liability.
- Reported clinical and quality outcomes to leadership and governing committees.
Front Desk Receptionist
Marin City Health & Wellness Center
05.2016 - 11.2017
- Coordinated scheduling, insurance verification, and patient intake for multiple clinic sites.
- Contributed to customer service and administrative process improvements.
Education
Bachelor of Arts - History
Dominican University of California
San Rafael, CA06.2014
Skills
- Operations Management
- Technology Implementation
- Salesforce Administration
- Workflow Optimization
- Data Governance
- Systems Integration
- Quality Improvement
- Program Evaluation
- Healthcare Contracting
- Grant Compliance
- Revenue Cycle Management
- Staff Training & Supervision
- Strategic Partnerships
- Impact Reporting
- Cross-Functional Collaboration
- Salesforce CRM
- EHR Platforms (eClinicalWorks, Epic)
- Asana
- Google Workspace
- Microsoft Office Suite
- Data Analytics & Visualization Tools
- Workflow Design Software
- HIPAA Compliance
Timeline
Contract, Compliance & Quality Manager
Ceres Community Project
12.2021 - Current
Director of Operations
Marin City Health & Wellness Center
03.2021 - 11.2021
Quality Improvement, Compliance & Risk Manager
Marin City Health & Wellness Center
11.2017 - 03.2021
Front Desk Receptionist
Marin City Health & Wellness Center
05.2016 - 11.2017
Bachelor of Arts - History
Dominican University of California