Karin McRae
Sarnia,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail and Administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Program Support
Lambton Public Health
10.2020 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Executive Assistant
Alliance Fabricating
10.2018 - 10.2020
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Used advanced software to prepare documents, reports, and presentations.
Dietary Aide
Vision Nursing Home
10.2014 - 10.2016
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Customer Service Representative
Marks Work Wearhouse
07.2002 - 10.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked effectively in fast-paced environments.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - Office Administration
Lambton College of Applied Arts And Technology
Sarnia, ON06-2018
Skills
- Customer service
- Computer skills
- Time management
- Customer and client relations
- Microsoft Office Suite
- Dedicated team player
- Confidential document control
- POS system operation
- Product merchandising
- Tactful and diplomatic
- Order and refund processing
- Problem resolution
- Cash handling
Timeline
Program Support
Lambton Public Health
10.2020 - Current
Executive Assistant
Alliance Fabricating
10.2018 - 10.2020
Dietary Aide
Vision Nursing Home
10.2014 - 10.2016
Customer Service Representative
Marks Work Wearhouse
07.2002 - 10.2014
Diploma - Office Administration
Lambton College of Applied Arts And Technology
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