Karin MacDonald
SASKATOON,SK
Summary
Skilled in crisis intervention and youth supervision, I leveraged my expertise at Eagles Nest Youth Ranch to foster a secure, nurturing environment for at-risk youth, enhancing their development and communication skills. Demonstrating resilience, excellent communication and patience. I adeptly managed critical situations, ensuring safety and positive outcomes. My approach significantly improved program effectiveness, showcasing my ability to multitask and support mental health.
Overview
19
19
years of professional experience
Work History
Youth Care Worker
Eagles Best Youth Ranch
07.2018 - 10.2024
- Worked with low cognitive mainly non verbal youth.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Service Manager
Lambert Distributing
10.2010 - 07.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Video Store Manager
Movie Gallery
08.2005 - 08.2010
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Education
Graduate Certificate -
École Innisfail Junior Senior High School
Innisfail, AB06.1995
Skills
- Youth supervision
- Multicultural Sensitivity
- Behavior Management
- Self-Care Techniques
- Mental Health Support
- Positive Reinforcement
- Resilience building
- Trauma-informed care
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Crisis Intervention
Timeline
Youth Care Worker
Eagles Best Youth Ranch
07.2018 - 10.2024
Service Manager
Lambert Distributing
10.2010 - 07.2018
Video Store Manager
Movie Gallery
08.2005 - 08.2010
Graduate Certificate -
École Innisfail Junior Senior High School
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