Summary
Work History
Education
Skills
Timeline
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Karin La Fortune

Salt Spring Island,BC

Summary

Dynamic and results-oriented professional with a proven track record at BC Hydro, adept in document management and providing exceptional customer service. Excelled in compiling comprehensive reports and resolving customer issues, enhancing operational efficiency and customer satisfaction. Skilled in data entry and known for a personable approach, consistently achieves and exceeds targets.

Work History

Field Services Administrator

BC Hydro
Burnaby, British Columbia
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Processed payroll and managed employee records, ensuring compliance with legal requirements.
  • Provided general administrative support to staff members.
  • Performed data entry tasks into computer databases from paper documents.

Customer Service Accounts Rep

BC Hydro
Burnaby, British Columbia
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with payment issues and billing inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Fleet Coordinator

BC Hydro
Surrey, British Columbia
  • Coordinated maintenance schedules for vehicles in the fleet.
  • Conducted regular vehicle inspections and audits to maintain high standards of safety and compliance.
  • Tracked mileage usage of each vehicle in the fleet and updated records accordingly.
  • Collaborated with other departments to coordinate transportation needs.
  • Provided support services such as scheduling appointments, making travel arrangements.
  • Researched potential vendors for goods or services needed by the company's fleets.

Education

Some College (No Degree) - Business Administration and Bookkeeping

Burnaby College
Burnaby, BC

Certificate - Medical Terminology & Anatomy

Coquitlam Continuing Education
Coquitlam, BC

Skills

  • Data entry
  • Document management
  • Recordkeeping and file management
  • Personable and approachable
  • Good problem-solving skills
  • 50 wpm typing speed
  • Administrative support
  • Excellent customer service skills

Timeline

Field Services Administrator

BC Hydro

Customer Service Accounts Rep

BC Hydro

Fleet Coordinator

BC Hydro

Some College (No Degree) - Business Administration and Bookkeeping

Burnaby College

Certificate - Medical Terminology & Anatomy

Coquitlam Continuing Education

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Karin La Fortune