Karin Gootgartz
Stouffville,ON
Summary
Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company events and producing financial reports.
Overview
16
16
years of professional experience
Work History
Administrative Manager
Towronto towing
Toronto , ON
01.2013 - 10.2016
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Oversaw complex office support, managing records database and organizing contracts.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Collections Agent
Provincial rehab
Toronto , ON
04.2010 - 12.2012
- Delt with collections from insurance companies. Dealing with agents, adjusters and supervisors.
- Handled negotiations between lawyers, and insurance companies.
- Resolved billing discrepancies and customer credit issues.
- Reduced aged accounts by collecting on approximately 50+ accounts daily.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Improved existing collections processes by analyzing rejection patterns and denials.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status records and collection efforts.
Store Manager
Sakal israel
Tel Aviv
09.2007 - 09.2009
- Trained and mentored associates to teach daily tasks and procedures.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays including design of the store and display window.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Choose the whole collection for each season.
- Opend more locations of the brand including handling design, training and logistics.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Sales Associate
Gazit Israel
Tel Aviv
07.2000 - 04.2006
- Engaged customers in friendly, professional dialogue to determine needs.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Hayuvel High School
06.2000
Skills
- Employee Onboarding
- Proposal Writing
- Customer Service Management
- Self-Motivated
- Organization and Multitasking
- Schedule Management
- Process Improvement
- Planning and Prioritization
- Vendor Relations
- Event Planning
- Scheduling and Calendar Management
- Strategic Planning
- Event Coordination
- Critical Thinking
- Invoicing and Billing
- Verbal and Written Communication
- Office Supervision
- Problem-Solving
Timeline
Administrative Manager
Towronto towing
01.2013 - 10.2016
Collections Agent
Provincial rehab
04.2010 - 12.2012
Store Manager
Sakal israel
09.2007 - 09.2009
Sales Associate
Gazit Israel
07.2000 - 04.2006
High School Diploma -
Hayuvel High School