Summary
Overview
Work History
Education
Skills
Languages
Health and Safety Certification
Timeline
Cashier

Karin Dudzinski

Toronto,ON

Summary

At Freshco, I spearheaded customer service improvements, significantly reducing complaints by implementing strategic solutions and fostering a culture of teamwork. My expertise in Microsoft Excel streamlined processes, enhancing team productivity. Known for exceptional problem-solving and leadership skills, I consistently prioritized customer satisfaction and loyalty, achieving notable success in staff training and performance optimization.

Overview

2025
2025
years of professional experience

Work History

Customer Service Manager

Freshco
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Created and reviewed invoices to confirm accuracy.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Payroll Administrator

Frehco
06.1985 - Current
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
  • Trained and mentored new payroll staff to apply best practices and follow department procedures.
  • Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.

Education

Grade 12 Diploma -

Newtonbrook Secondary School
Toronto, ON
06.1986

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Training and mentoring
  • Excellent time management skills
  • Cash Handling
  • Adherence to high customer service standards
  • Complaint resolution
  • Team Building and Leadership
  • Effective workflow management
  • Exceptional telephone etiquette
  • Issue Resolution
  • Handling Escalations
  • Account Management
  • Staff Training
  • Positive and Constructive Feedback
  • Schedule Management
  • Training and coaching
  • Administrative Support
  • New Hire Training
  • Employee Scheduling
  • Staff education and training
  • Proficient in Software
  • Policy Enforcement
  • Performance Evaluations
  • Schedule Coordination
  • Shipping, receiving, and warehousing
  • Budgeting and finance
  • Account Updates
  • Loss Prevention

Languages

English
Elementary

Health and Safety Certification

Monthly Inspections

Timeline

Payroll Administrator

Frehco
06.1985 - Current

Customer Service Manager

Freshco

Grade 12 Diploma -

Newtonbrook Secondary School

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Karin Dudzinski