Karime Orozco Alvarez
Pomona
Summary
Dynamic host with a proven track record at PF Chang's Restaurant, excelling in customer service and team collaboration. managed reservations and optimized section rotations, improving guest satisfaction. Recognized for patience under pressure and strong multitasking abilities, ensuring a smoothdining experience even during peak hours.
Overview
1
1
year of professional experience
Work History
Host
PF Changs Restaurant
03.2025 - Current
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Assisted in training new hosts on customer service standards and operational procedures.
- Coordinated with servers to ensure timely communication of guest needs.
- Monitored dining area for cleanliness and organization, ensuring a welcoming environment.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Mt. San Antonio College
Walnut, CAPomona High School
Pomona, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Table assignment coordination
- Reservation coordination
- Foreign language skills
- Hospitality and accommodation
- Patience under pressure
- Strong multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host
PF Changs Restaurant
03.2025 - Current
Mt. San Antonio College
Pomona High School