Karime Acosta
Oceanside
Summary
Exceptional Bilingual professional with robust experience in delivering exceptional guest services and ensuring smooth operations. Strong focus on teamwork and achieving results, adaptable to changing needs. Skilled in customer engagement, conflict resolution, and maintaining high standards of cleanliness and organization. Reliable and efficient, bringing positive attitude to every challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS
12.2023 - Current
- Caregiver for senior woman that needs help with daily routine such as bathing, medication, rides to appointments and cleaning
Office Assistant Externship
MILLER MEDICAL MANAGEMENT
10.2024 - 03.2025
- Help schedulers prepare a daily list of patients for mobile podiatrists
- Confirm appointments
- Prepare mobile files for next day’s visits
- Contact all Senior living facilities and House calls regarding next visit
- Verify billing and insurance information
- Communicate effectively with doctors in the field, field assistants and with office staff
Sales Associate
CHEVRON
01.2023 - 09.2024
- Clean and maintain all food service areas
- Scan in and put out merchandise from weekly orders
- Provide excellent customer service to a loyal customer base through knowledgeable, friendly and efficient service
- Front face and fill all merchandise in store including cooler, liquor, cigarettes and seasonal items
- Sweep and mop the sales floor, bathroom and front apron each shift
- Fresh coffee for morning rush
- Do End of Day on registers
- Keep an accurate log of all scratcher lotto sales at the end of the shift
Front Office Externship
JOSE M. SOSA, DDS
11.2023 - 02.2024
- Greeted patients upon arrival, checked them in using Dentrix, took patients’ vitals and let the doctor know the patient had arrived
- Answered incoming calls, took messages, and directed calls to appropriate staff members
- Verified patient information, updated medical history, and collected necessary paperwork
- Checking patients’ Medi-Cal insurance benefits and eligibility
- Updating patient dental records, including treatment plans, notes, and x-ray results
- Communicating effectively with patients, dentists, hygienists, and other staff members
- Helped the dental assistant clean and prepare rooms
Front Office Externship
GALDIANO DENTISTRY
10.2023 - 10.2023
- Greet patients upon arrival, check them in using Dentrix, take patients’ vitals and let the doctor know the patient is ready to see him
- Answering incoming calls, take messages, and direct calls to appropriate staff members
- Verify patient information, update medical history, and collect necessary paperwork
- Check patients’ Medi-Cal insurance benefits and eligibility
- Update patient dental records, including treatment plans, notes, and x-ray results
- Communicate effectively with patients, dentists, hygienists, and other staff members
- Help the dental assistant clean and prepare rooms
Driver
LYFT/UBER
01.2023 - 09.2023
- Rideshare app that includes passengers, food and package delivery
- Provide efficient, friendly and safe service to customers
Inventory Auditor
WIS INVENTORY SOLUTIONS
09.2022 - 01.2023
- Working onsite at different stores taking accurate inventory counts
- Scanned and counted individual pieces of merchandise throughout the store
- Downloaded counts to servers using equipment
- Wrote totals on inventory tags to help with accurate counts
Front Desk Agent
Super 8 Motel Marty's Valley Inn
02.2018 - 04.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Night Audit duties.
Front Desk Receptionist
Soapmat, LLC.
09.2017 - 12.2019
- Registration, filing and maintenance of medical records and documents
- Key business driver in ensuring patients were greeted and checked in for clinical services to be administered.
- Answered external and internal phone calls and transferring them to appropriate departments.
- Managed patient appointments, according to the doctor’s schedule.
- Handled Data Entry tasks.
- Maintained financial records and performed accounting tasks.
- Successfully increased work flow for business through execution of a variety of clerical functions, including data entry, filing, faxing, scanning and photocopying of documents.
Education
High School Diploma -
University of San Diego High School
San Diego, CA01.1992
Medical Office Specialist Certificate -
UEI College
Oceanside, CA01.2024
Bachelors of Science Degree - Computer Information Systems with a Concentration in Telecommunications
National University
San Diego, CA01.2003
Skills
- Retail Management
- Critical Thinking
- Bilingual (Spanish)
- Accounting
- Leadership
- Hospitality
- Customer Service
- Inventory management
- Attention to detail
- Typing 60wpm
- Organizational skills
- 10 Key certified
- Multitasking Abilities
- Time management
- Reservation management
- Cash handling
Certification
- Basic Life Saving Certificate, American Heart Association, Oceanside, CA, 12/20/23, 12/01/25
- CPR and AED Certification both Adult and Infant, American Heart Association, Oceanside, CA
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Office Assistant Externship
MILLER MEDICAL MANAGEMENT
10.2024 - 03.2025
Caregiver
IHSS
12.2023 - Current
Front Office Externship
JOSE M. SOSA, DDS
11.2023 - 02.2024
Front Office Externship
GALDIANO DENTISTRY
10.2023 - 10.2023
Sales Associate
CHEVRON
01.2023 - 09.2024
Driver
LYFT/UBER
01.2023 - 09.2023
Inventory Auditor
WIS INVENTORY SOLUTIONS
09.2022 - 01.2023
Front Desk Agent
Super 8 Motel Marty's Valley Inn
02.2018 - 04.2020
Front Desk Receptionist
Soapmat, LLC.
09.2017 - 12.2019
Medical Office Specialist Certificate -
UEI College
Bachelors of Science Degree - Computer Information Systems with a Concentration in Telecommunications
National University
High School Diploma -
University of San Diego High School
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