Summary
Overview
Work History
Education
Skills
Travels
Extracurricular Activities
Languages
Timeline
AdministrativeAssistant
KARIM DIEPENBROEK

KARIM DIEPENBROEK

Summary

Goal-oriented manager with distinguished experience in Truck related industries and proven leadership abilities. Expert in increasing customer loyalty and satisfaction while driving revenue and sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Customer Development Manager

Ryder Truck Rental
11.2022 - Current
  • Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
  • Implemented process improvements that resulted in reduced costs without compromising service quality or customer satisfaction levels.
  • Achieved top-tier performance rankings within the organization by consistently exceeding sales targets and customer expectations.
  • Championed change management initiatives aimed at modernizing legacy systems and streamlining operational workflows.
  • Established long-term relationships with clients through effective communication and personalized service.
  • Managed a diverse portfolio of accounts, ensuring timely resolution of issues and consistent delivery of exceptional service.

Operations Manager Intern

Ryder Truck Rental
07.2021 - 11.2022
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Assisted senior leadership in setting departmental objectives aligned with company goals for long-term success.
  • Managed daily operations, ensuring smooth workflow while addressing any issues that arose promptly.
  • Established strong relationships with vendors and suppliers through effective communication, negotiation, and problem-solving skills.
  • Implemented new software solutions, resulting in increased efficiency and accuracy in data tracking and reporting.
  • Spearheaded safety initiatives, fostering a secure work environment for all employees.
  • Monitored key performance indicators, identifying areas for growth and improvement in operations.
  • Conducted regular audits of processes and procedures to maintain compliance with industry standards and regulations.

Brand Manager

Brasseur De Montréal Inc.
06.2016 - 02.2019
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
  • Developing and managing and evaluating direct, experiential and digital marketing strategies
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
  • Boosted product sales with innovative promotional strategies and attractive packaging designs.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.

District Supervisor

Statistics Canada
05.2011 - 10.2016
  • Streamlined operational processes for increased efficiency within the district.
  • Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
  • Managed budgetary allocations effectively, ensuring resources were allocated appropriately within the district.
  • Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.

Education

Bachelor of Arts - Political Science With International Relations

Université Du Québec À Montréal (UQAM)
Montreal, QC

Advanced Graduate Diploma (AGD) - Business Administration

Université Du Québec À Montréal (UQAM)
Montreal, QC
01.2016

Skills

  • Data-driven decision-making
  • CRM proficiency
  • Performance Tracking
  • Industry Expertise
  • Customer Service
  • Time Management
  • Decision-Making
  • Relationship Building
  • Goal Setting and Achievement
  • Sales Presentations
  • Customer Complaint Resolution
  • B to B sales

Travels

  • Andorra, Australia, Belize, Canada, Costa Rica, Cuba, Czech Republic, England, France, Germany, Hong-Kong, India, Indonesia, Japan, Mexico, Netherlands, New Zealand, Singapore, Sri Lanka, Taiwan, Thailand and United States.

Extracurricular Activities

Board of directors for a co-operative, (voluntary work), 2009-01-01, 2017-12-31, President, secretary and administrator of the board of directors, Interpreting and transmitting CMHC, FECHIMM and Québec Cooperatives Act regulations, Writing official documents such as: minutes, budgets, agendas, notices of meetings, etc., Coordinating and planning tasks according to established priorities, Transmitting and simplifying complex information (financial statements, income testing subsidies, etc.), Carrying out various administrative tasks. 

Mentorship in Political Science, 2013-01-01, 2014-12-31, Helping students reach their goals, Suggesting lines of thinking, Assisting with assignments and writing methodology.

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Customer Development Manager

Ryder Truck Rental
11.2022 - Current

Operations Manager Intern

Ryder Truck Rental
07.2021 - 11.2022

Brand Manager

Brasseur De Montréal Inc.
06.2016 - 02.2019

District Supervisor

Statistics Canada
05.2011 - 10.2016

Bachelor of Arts - Political Science With International Relations

Université Du Québec À Montréal (UQAM)

Advanced Graduate Diploma (AGD) - Business Administration

Université Du Québec À Montréal (UQAM)

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KARIM DIEPENBROEK