Karim Ait Hmid

Developed and implemented comprehensive social media strategies that increased audience engagement and brand visibility.
Collaborated with cross-functional teams to create impactful communication materials, including newsletters, promotional content, and reports, ensuring quality and consistency.
Managed relationships with over 30 vendors and third-party partners to enhance service delivery and project outcomes, aligning with organizational goals.

• Created social media content across multiple platforms according to content calendars and promotion schedules.
• Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
• Took photographs and videos during special events for promotional materials and social media pages.
• Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.

Responded to client inquiries across various social media channels, ensuring effective communication and resolution of issues.
Liaised with internal teams to provide timely solutions for customer requests, contributing to improved customer satisfaction.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Produced and presented weekly cultural columns, enhancing public understanding of cultural events and initiatives.
Conducted interviews and collaborated with PR managers to promote events, effectively engaging with diverse audiences.

• Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
• Designed and developed instructional activities using data from student learning style assessments.
• Immersed students in unfamiliar cultures by devising hands-on activities.
• Improved student performance by defining clear goals and communicating performance metrics.
• Taught English language to foreign students in Law School.