Karim Watson Ladhani
Guelph,Ontario
Summary
Service-oriented manager focused on delivering exceptional customer experiences to drive consistent revenue growth.
20+ years experience as a hospitality, food and wine manager and educator with attention to detail.
Sales driven, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
General Manager
York Rd Kitchen
Guelph, ON
06.2013 - 06.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Airport Shuttle Driver
Red Car Service
Guelph, ON
03.2023 - 07.2023
School Bus Operator
Elliott Bus Lines
Guelph, Ontario
05.2020 - 02.2023
- Provided assistance with wheelchair lifts when necessary for disabled students or adults.
- Assisted special needs students as required according to individual IEP plans.
- Kept up-to-date on current road conditions within assigned routes.
- Assisted students with boarding and disembarking the bus in a safe manner.
- Monitored student behavior while on the bus to ensure safety and security of all passengers.
- Reported any mechanical malfunctions or needed repairs to the supervisor immediately upon discovery.
- Communicated effectively with parents and guardians regarding student attendance and any issues that arose during route operations.
General Manager
The Other Brother's Restaurant
Guelph, Ontario
01.1995 - 01.2014
Wine Educator
Fanshawe and Liaison College for the International Sommelier Guild
01.2007 - 01.2013
General Manager
Coco Latte
Guelph, Ontario
01.2006 - 01.2008
Instructor
Waterloo Catholic District School Board
Kitchener /Waterloo, Ontario
01.2003 - 01.2004
Instructor
Conestoga College
Waterloo, Ontario
01.2002 - 01.2003
Director of Restaurants
CP Hotels - Chateau Halifax
Halifax, Nova Scotia
01.1993 - 01.1995
Supervisor - Rob Roy Dining Room
CP Hotels - Banff Springs Hotel
Banff, Alberta
01.1989 - 01.1993
Skills
- Extensive Food & Beverage Knowledge
- Certified Wine and Liquor Educator
- Customer Relations
- Cost analysis and savings
- Communication Skills
- Sales expertise
- Leadership and team building
- Client Relations
- Advertising and marketing
- Account Management
Certification
Diploma International Sommelier Guild SDP
Teacher Education Program International Sommelier Guild
Wine and Spirits Education Trust
Cheese Education Guild
Smart Serve Certified
ALCB wine certificate
Food Service Manager
Red Seal MTCU
Humber College of Applied Arts and Technology
ATEC certified
Train the Trainer
Service Plus
WHMIS
References
References available upon request.
Timeline
Airport Shuttle Driver
Red Car Service
03.2023 - 07.2023
School Bus Operator
Elliott Bus Lines
05.2020 - 02.2023
General Manager
York Rd Kitchen
06.2013 - 06.2024
Wine Educator
Fanshawe and Liaison College for the International Sommelier Guild
01.2007 - 01.2013
General Manager
Coco Latte
01.2006 - 01.2008
Instructor
Waterloo Catholic District School Board
01.2003 - 01.2004
Instructor
Conestoga College
01.2002 - 01.2003
General Manager
The Other Brother's Restaurant
01.1995 - 01.2014
Director of Restaurants
CP Hotels - Chateau Halifax
01.1993 - 01.1995
Supervisor - Rob Roy Dining Room
CP Hotels - Banff Springs Hotel
01.1989 - 01.1993
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