Karim Dakhlaoui
Ottawa
Summary
Dynamic sales professional with a proven track record at Winners & HomeSense, excelling in customer service and problem-solving. Adept at managing high-stress situations while fostering teamwork and collaboration. Recognized for enhancing store visual appeal and building lasting customer relationships, ensuring a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Sales Associate
Winners & HomeSense
03.2023 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Manager
Le Wolf
11.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Member
Tim Hortons
02.2020 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Sir Wilfred Laurier Secondary School
Orleans, ON06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
Accomplishments
- Supervised team of 9 staff members.
- Awarded “Employee of the Month” in 2021.
Languages
English
Native or Bilingual
French
Full Professional
Dutch
Native or Bilingual
Timeline
Sales Associate
Winners & HomeSense
03.2023 - 06.2025
Store Manager
Le Wolf
11.2022 - 02.2023
Crew Member
Tim Hortons
02.2020 - 10.2022
High School Diploma -
Sir Wilfred Laurier Secondary School
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