Managing day-to-day operations of the gateway and ensuring operations adhere to company policies, safety standards, and regulatory requirements.
Implementing and monitoring quality control measures to meet company and regulatory standards.
Ensuring compliance with customs, safety, and security regulations in all gateway operations.
Leading, motivating, and managing the gateway team, including setting performance standards, conducting evaluations, and providing training and development opportunities to ensure a high-performing team.
Collaborating with other departments and external partners, including airlines and trucking companies, to ensure coordinated and efficient handling of cargo.
Negotiating contracts with service providers.
Developing and managing gateway budget, including monitoring expenses, optimizing costs, and ensuring financial targets are met.
Achieve 10% reduction in operational costs within the first year by identifying inefficiencies and implementing cost-saving measures without compromising service quality.
Air Logistics Pricing Analyst
Kuehne + Nagel
06.2022 - 10.2023
Developed strong analytical and financial skills, which helped to anticipate market and company needs.
Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
Coordinated collection and accumulation of cost, scheduling, and performance elements from functional departments.
Developed cost and pricing models based on market conditions and trends by utilizing historical data and market intelligence.
Prepared and submitted RFQ/RFP bids.
Compiled cost, schedule, and technical elements in the development of proposals in accordance with RFP/RFQ specifications.
Plan and support Key Account Managers during on-boarding of new clients.
Participated and engaged as a member of the negotiating team.
Managed and executed bids of total amounts in excess of +5 million USD.
Achieved 44% conversion rate during first 3 months.
Analyzed bids in accordance with the client's needs and cost structure.
Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
Negotiating contracts with airlines and ground carriers for competitive market rates.
Process air freight quotations and approve spot rates.
Operations Manager
Universal Express International, INC
07.2019 - 05.2022
Developed and implemented performance standards and procedural changes to drive productivity and quality.
Managed and evaluated workflow and productivity, making change where necessary.
Developed and executed strategy for Pharma products and time sensitive shipments.
SOPs creation.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
TSA, IAC and IATA compliance experience.
Develop and implement contingency plans for handling logistics emergencies or disruptions, ensuring minimal impact on operations and service levels.
Increased work efficiency by 3% during first 8 months.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Analyzed and reported on key performance metrics to senior management.
Supervised operations staff and kept employees compliant with company policies and procedures.
Sales Account Manager
Universal Express International, INC
07.2016 - 06.2019
Developed and maintained successful business relationships with clients.
Monitor Sales objective & provide status reports on monthly basis.
Increased overall customer base by 25% through leverage of contact referrals and demonstration of high-quality customer service.
Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new clients.
Identified and maximized sales opportunities, and increased customer retention rates.
Surpassed monthly sales quota by 7% by utilizing strong communication skills and convincing power.
Prospected new leads with high level of outbound calls to both cold and warm contacts.
Adjusted sales strategies to recapture flagging market segments identified through consistent tracking.
Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Maintained current knowledge of product lines by attending regular technical and sales training sessions..
Education
Bachelor's - Business Administration: General Management
California State University, Fullerton
Fullerton
Timeline
Gateway Manager
DB Schenker
11.2023 - Current
Air Logistics Pricing Analyst
Kuehne + Nagel
06.2022 - 10.2023
Operations Manager
Universal Express International, INC
07.2019 - 05.2022
Sales Account Manager
Universal Express International, INC
07.2016 - 06.2019
Bachelor's - Business Administration: General Management