Karim Abu Zaid

• Conducted daily maintenance of networking equipment to ensure optimal performance within the Cyber Range Operations Center.
• Installed VMware on CYB servers bi-weekly, enhancing virtualization capabilities and operational efficiency.
• Provided technical support and assistance in Cyber Range installation, collaborating closely with instructors to meet training objectives.
• Maintained lab laptops weekly, ensuring all equipment was in working order for training sessions.
• Documented detailed records of equipment maintenance, installations, and support activities for future reference.
• Created comprehensive documentation for installation procedures and troubleshooting guides to streamline operational processes.
• Created a miniature network for a CTF(capture the flag)

• Assisted in the development of comprehensive security plans, addressing potential vulnerabilities and risks.
• Developed and implemented comprehensive security policies surpassing Soc2 and HIPAA requirements, ensuring compliance and safeguarding sensitive data

● Successfully troubleshooted and resolved hardware and software issues, ensuring minimal downtime and maximum productivity.

● Implemented robust security measures by installing cutting-edge software to safeguard computer systems from potential threats and vulnerabilities.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Established positive relationships with customers and other staff members.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.