Karim ABDELHAMID
Mississauga,ON
Summary
Versatile and fast-learning professional with a history of success across multiple roles, including customer service at Apple Inc. Known for quickly mastering new systems, tools, and workflows through hands-on training, and for adapting seamlessly to different industries and work environments. Strong ability to understand, follow, and improve operational processes while delivering consistent results. Recognised for problem-solving, effective communication, and maintaining high performance in fast-paced, dynamic settings.
Overview
4
4
years of professional experience
Work History
Swim Lesson Instructor and lifeguard
University Of Toronto
Mississauga, ON
01.2025 - Current
- Instructed swim lessons for children and adults of various skill levels.
- Developed lesson plans tailored to individual student needs and goals.
- Communicated effectively with parents about their child's progress and concerns.
Customer Support Specialist
Apple Inc
Mississauga, ON
01.2024 - 08.2024
- Assisted customers with product inquiries and technical issues.
- Documented customer interactions in the support database.
- Maintained knowledge of Apple products and services through ongoing training.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Lifeguard
Procreation Pools
06.2023 - 08.2023
- Ensured the safety of swimmers and pool visitors, promptly responding to emergencies.
- Enforced pool rules and regulations, and provided guidance on water safety.
- Maintained cleanliness and functionality of pool facilities.
Swimming Instructor
Goldfish Swim Academy
Oakville
07.2022 - 03.2023
- Instructed individuals of all ages and skill levels in proper swimming techniques, water safety, and stroke improvement.
- Developed lesson plans tailored to the needs and abilities of each student, fostering a positive learning environment.
- Conducted group and private swimming lessons, ensuring individualized attention and progress monitoring.
- Implemented creative teaching strategies to engage and motivate students, resulting in improved swimming skills and increased confidence.
- Maintained accurate records of student progress and provided regular feedback to parents and guardians.
Co-op Retail Associate
Canadian Tire
Mississauga
12.2021 - 02.2022
- Assisted customers with their inquiries, providing product recommendations and information about promotions.
- Handled cash transactions accurately and efficiently, ensuring the proper handling of cash registers.
- Stocked shelves, organized merchandise, and maintained a clean and organized store environment.
- Collaborated with team members to meet sales targets and deliver exceptional customer service.
- Developed strong product knowledge across various departments, enabling effective customer assistance.
Education
Bachelor of Commerce - Global Management Studies
Toronto Metropolitan University
Toronto, ONSkills
- Client Relationship Management
- Professional Communication
- Process Understanding & Compliance
- Training Adaptability
- Team Collaboration
- Critical Thinking & Problem-Solving
- Time & Task Management
- Financial Transaction Handling
- Sales & Upselling Support
- Multilingual Support
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Professional
Training
- Customer Service Excellence Training (Apple Inc. internal training) – Mastery in delivering professional client interactions and resolving inquiries.
- Process & Compliance Training – Experience in learning and applying operational procedures, policy compliance, and record-keeping.
- Communication & Conflict Resolution Skills – Training in effective verbal, written, and virtual communication.
- First Aid & Risk Assessment Certification – Demonstrated ability to remain calm under pressure and follow strict protocols (transferable to handling sensitive financial matters).
- Team Collaboration & Leadership Skills – Developed through structured instructor training and coordinating group activities.
- Time Management & Task Prioritization – Refined through competitive and training environments requiring discipline and focus.
References
References available upon request.
Timeline
Swim Lesson Instructor and lifeguard
University Of Toronto
01.2025 - Current
Customer Support Specialist
Apple Inc
01.2024 - 08.2024
Lifeguard
Procreation Pools
06.2023 - 08.2023
Swimming Instructor
Goldfish Swim Academy
07.2022 - 03.2023
Co-op Retail Associate
Canadian Tire
12.2021 - 02.2022
Bachelor of Commerce - Global Management Studies
Toronto Metropolitan University
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