Kariane Dubé
Saint-Georges,QC
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Sales Consultant
RD Furnitures
03.2023 - Current
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and e-mail requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Customer Service Representative
Desjardins Financial
09.2021 - 02.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
The Brick
03.2021 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Cashier
Shell Station
03.2019 - 03.2020
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained stock to meet expected customer demand.
- Mentored new team members on sales software system operation.
- Educated employees on register use, merchandising, and customer service.
Cashier
Tanguay
05.2018 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
École Chavigny
Trois-Rivières, QC06.2023
No Degree - Interior Design
Cégep De Trois-Rivières
Trois-Rivières, QC09.2019
Skills
- Demonstrations
- Sales Funnel Management
- Product and Service Knowledge
- Industry Trends
- Customer Relationship Management
- Sales Strategies
- Persuasive Communication
- Online Marketing
- Time Management
- Sales Proposal Creation
- Web Technologies and Services
- Consultative Sales
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Sales Consultant
RD Furnitures
03.2023 - Current
Customer Service Representative
Desjardins Financial
09.2021 - 02.2023
Cashier
The Brick
03.2021 - 08.2021
Cashier
Shell Station
03.2019 - 03.2020
Cashier
Tanguay
05.2018 - 01.2019
High School Diploma -
École Chavigny
No Degree - Interior Design
Cégep De Trois-Rivières
Similar Profiles
RAJU AHMPARAJU AHMPA
Final Quality Inspector at CONTEMPORARY FURNITURES PRIVATE LIMITEDFinal Quality Inspector at CONTEMPORARY FURNITURES PRIVATE LIMITED
Mounika VaranasiMounika Varanasi
Salec -coordinator at FurEuro FurnituresSalec -coordinator at FurEuro Furnitures
Zanobia TumbiZanobia Tumbi
Assistant Director at Tumbi FurnituresAssistant Director at Tumbi Furnitures
Isabelle TrudeauIsabelle Trudeau
Private Tutoring Service - Service de Tutorat at Self-employeedPrivate Tutoring Service - Service de Tutorat at Self-employeed
JOHANNA HERNANDEZ AVILEZJOHANNA HERNANDEZ AVILEZ
CUIDADORA DE NIÑOS at TATIANA JIMENEZ MARREGACUIDADORA DE NIÑOS at TATIANA JIMENEZ MARREGA