Kari Whaley
Okotoks,AB
Summary
Enthusiastic, friendly client services professional with strong background directly interfacing with Music & Golf industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
28
28
years of professional experience
Work History
Customer Service & Sales Representative
Promo Only Music Canada
Okotoks, AB
11.1999 - Current
- Resolved payment issues efficiently to improve customer satisfaction and loyalty.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Informed customers about product lines and services offered by company.
- Maintained inventory in supply closet to prevent shortages.
- Processed financial documents, contracts, expense reports and invoices.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Golf Pro Shop Assistant
Cottonwood Golf & Country Club
Calgary, AB
04.1997 - 11.1999
- Assisted golf course personnel with daily operations.
- Verified completion of daily assignments in alignment with golf shop standards.
- Monitored golf shop operations to enforce adherence to equipment and purchase policies.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Escalated complaints to management and followed through to verify resolution.
- Promoted golf products and accessories and utilized upselling to increase sales.
- Educated athletes in rules, strategies, sportsmanship, and performance principles.
- Managed program budget, checking funds remaining, spending, and money raised.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
Golf Pro Shop Assistant
Wolf Creek Golf Course
Ponoka, AB
04.1996 - 10.1996
- Monitored golf shop operations to enforce adherence to equipment and purchase policies.
- Processed rental returns or merchandise return transactions and issued proper credit.
- Attended daily meetings and contributed ideas for improvement.
- Assisted golf course personnel with daily operations.
- Verified completion of daily assignments in alignment with golf shop standards.
- Promoted golf products and accessories and utilized upselling to increase sales.
- Supervised children and participated with children in activities.
Education
Some College (No Degree) - Pre-Health Sciences
University of Alberta
Edmonton, ABSome College (No Degree) - Education
University of North Carolina Wilmington
Wilmington NCSkills
- Organization
- Active listening
- Product and service knowledge
- Back office operations
- Relationship selling
- Direct sales
- Office equipment proficiency
- Call Center Operations
- Credit card payment processing
- Conflict mediation
- High-energy attitude
- Customer relations
- Product organization
- Shipping and receiving understanding
- Inbound and Outbound Calling
- Stockroom procedures
Timeline
Customer Service & Sales Representative
Promo Only Music Canada
11.1999 - Current
Golf Pro Shop Assistant
Cottonwood Golf & Country Club
04.1997 - 11.1999
Golf Pro Shop Assistant
Wolf Creek Golf Course
04.1996 - 10.1996
Some College (No Degree) - Pre-Health Sciences
University of Alberta
Some College (No Degree) - Education
University of North Carolina Wilmington
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