Kari Rodriguez
San Leandro
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Customer Service Representative
U-Haul
Connecticut
05.2024 - 04.2026
- Assisted customers
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products
- Processed rental agreements and payments efficiently at the counter.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers in selecting rental equipment and services.
- Managed inventory levels for rental supplies and equipment efficiently.
- Ensured company vehicles were clean and fueled for customer use.
- Performed car maintenance by changing oil, adding transmission fluid, and checking all vehicle components.
Machine Operator
Silgan Dispensing
Connecticut
01.2022 - 07.2024
- Operated high-speed filling and packaging machinery for consumer products.
- Trained new operators on safety protocols and machine operation techniques.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to improve workflow efficiency and safety practices.
- Assisted in troubleshooting mechanical issues during production runs.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adjusted machine settings to enhance operational efficiency and maintain product quality. to complete tasks accurately.
- Record production information such as quantities produced and materials used on daily logs.
- Monitored and observed production line to watch for pile-ups and jams.
- Troubleshoot malfunctions in equipment or processes.
- Keep detailed reports of maintenance activities performed on machinery.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensured workspace cleanliness and adherence to safety regulations throughout shifts.
- Checked products for accuracy using appropriate measuring tools to ensure compliance with quality standards. using measuring instruments such as calipers, micrometers, gauges.
Courier
Alto Pharmacy
San Francisco
02.2019 - 12.2021
- Delivered medications promptly to patients and healthcare facilities.
- I pick up and deliver medicine to Alto Patients
- Delivered items to residential addresses within specified time frames.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured all packages were properly labeled and sealed.
- Managed inventory levels to ensure timely dispatch of orders.
- Sorted and organized packages to create efficient delivery routes.
Flagger/Traffic Control
Labor Finders
San Leandro
12.2015 - 10.2018
- Managed traffic flow at construction sites to ensure safety compliance.
- Directed traffic flow around construction sites for safety compliance.
- Directed traffic away from work zones while maintaining safety regulations.
- Set up signage and traffic cones to establish safe work areas.
- Set up temporary traffic control devices to alert motorists of upcoming construction areas.
- Held stop and slow paddles to direct traffic around active work sites.
- Adhered to all safety protocols including use of hard hats, reflective vests, gloves.
- Assisted with lane closures and detours.
Donation Attendant
Goodwill Industries
Concord
12.2014 - 03.2015
- Sorted donations, organized items for display, and set prices for sale.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
- Organized and sorted incoming donations for efficient processing.
- Maintained cleanliness and safety of donation area at all times.
- Trained new staff on donation processing and customer service techniques.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Presorted and labeled donations to prevent delays in stocking merchandise in stores.
- Monitored inventory levels of donated goods for timely restocking.
- Ensured store safety by locking all access points at end of shift, shut lights and turned on alarm system, adhering to store closing procedures.
Receptionist
saving our sons and daughters
02.2013 - 04.2014
- I sorted all files in alphabetical order , Handled all faxes and phone calls, Processed client payments and recorded attendance to maintain accurate records.
- Scheduled appointments and coordinated meetings for staff and clients.
- Maintained organized filing system for confidential client documents.
- Coordinated and confirmed appointments for clients and staff to optimize schedules..
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Oversaw the distribution of incoming mail, courier services, faxes, and photocopying documents.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily log book documenting visitor information for security and tracking..
Landscape Laborer
City of Pittsburg
Pittsburg
03.2011 - 09.2011
- Assisted in planting trees, shrubs, and flowers in community areas.
- Conducted regular maintenance on irrigation systems to ensure proper function.
- Removed debris and cleared pathways to enhance park aesthetics.
- Participated in seasonal cleanup activities to prepare landscapes for changing weather.
- Trimmed vegetation around trees and bushes to maintain landscape appearance.
- Maintained landscaped areas by weeding, pruning, trimming and edging.
- Cleaned up work sites daily to maintain a safe environment.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
Caregiver
In Home Care Services
09.2000 - 12.2005
- Performed thorough cleaning of living spaces to ensure hygiene and comfort. , cooking , washing clothes , driving to Grocery store , and doctors appointments , passed out medication .
- Assisted clients with daily activities and personal care to promote independence and enhance quality of life.
- Administered medication according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social outings.
- Maintained a clean and safe living environment for clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented care provided in compliance with company standards and regulations.
- Maintained clean, organized environment to ensure client safety and comfort.
Education
Associate in Science (AS) -
Los Medanos College
Pittsburg, CASome College (No Degree) - Automotive Engineering
Chabot College
Hayward, CASkills
- Labor (1 year)
- Flagger (2 years)
- Painting (Less than 1 year)
- Team Leader (6 years)
- Team Management (1 year)
- Home caregiving
- Lawn Care (5 years)
- Construction (3 years)
- Mowing
- Courier (3 years)
- Landscape Maintenance (5 years)
- Caregiving (10 years)
- Driving (10 years)
- Cooking (10 years)
- Carpentry (1 year)
- Handyman
- Delivery Driver Experience
- Assembly
- Snow Plowing
Certification
- Driver's License
- First Aid Certification
Assessments
- Delivery driver Familiar
- July 2021
- Interpreting instructions or signs and solving problems
- Full results: Familiar
- Delivery driver fit Familiar
- Measures the traits that are important for successful delivery drivers
- Work style: Reliability Highly Proficient
- June 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Delivery driver Familiar
- July 2021
- Interpreting instructions or signs and solving problems
- Full results: Familiar
- Delivery driver fit Familiar
- Measures the traits that are important for successful delivery drivers
- Work style: Reliability Highly Proficient
- June 2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Representative
U-Haul
05.2024 - 04.2026
Machine Operator
Silgan Dispensing
01.2022 - 07.2024
Courier
Alto Pharmacy
02.2019 - 12.2021
Flagger/Traffic Control
Labor Finders
12.2015 - 10.2018
Donation Attendant
Goodwill Industries
12.2014 - 03.2015
Receptionist
saving our sons and daughters
02.2013 - 04.2014
Landscape Laborer
City of Pittsburg
03.2011 - 09.2011
Caregiver
In Home Care Services
09.2000 - 12.2005
Associate in Science (AS) -
Los Medanos College
Some College (No Degree) - Automotive Engineering
Chabot College