Kari Rau
Placerville
Summary
Versatile and achievement-oriented professional with a robust background in office administration and customer service, notably at K Designers. Excelled in workflow optimization and inter-departmental coordination, enhancing organizational efficiency. Skilled in MS Office and team collaboration, I significantly streamlined permit processes, demonstrating a keen attention to detail and a commitment to excellence.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
22
22
years of professional experience
Work History
Permit Administrator & Admin Assistant
K Designers
11.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy.
- Organized workflow and tasks effectively to ensure timely project completion without compromising quality.
- Managed permit levels, ensuring adequate timeframes were available while minimizing waste and unnecessary spending.
- Established and organized the system that streamlined permit turn around times and reduced projects from lagging.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Streamlined the flow between Sales to the Production team.
CSR - Install - Permits
Gilmore
03.2015 - 07.2027
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Processed permit requirements for upcoming projects.
- Scheduled inspections and corrected work, if required.
- Scheduled the picking up/dropping off of necessary items with our crew.
- Backing up our Install Coordinators and Call Center when needed.
Clinical Coordinator
Envision Rx Options
11.2018 - 06.2020
- Processed the coverage of determination and redetermination requests from patients and doctors.
- Researched claim reject messaging associated with coverage determination and redetermination requests for pharmacist review.
- Configure coverage determination and redetermination outcomes for patients and their medication.
Administrative Assistant
Centene
10.2017 - 07.2019
- Creating informal work instruction/directives for creative team.
- Verifying associates' access to system and status. Adding/removing associates for required programs (Share Drive, Sql Servers, Quantum Choice, PCCC)
- Support for medical documentation operations.
- Support for grievances and appeals.
- Support for senior business analysts, reports analyst, operation analyst II and Director.
Owner/Manager
Bradly's Heating & Air
09.2005 - 01.2012
- Managed and oversaw daily operations of business office operations.
- Managed financial aspects of the business, including payroll, A/P & A/R, dispatching, shipping & receiving and collections & liens.
Education
CNA -
National Education
Sacramento, CASkills
- Office administration
- Administrative support
- MS office
- Customer service
- Document management
- Work Planning and Prioritization
- Attention to detail
- Time management
- Recordkeeping and file management
- Deadline adherence
- Multiple priorities management
- Workflow optimization
- Policy implementation
- Data entry
- Team collaboration
Timeline
Permit Administrator & Admin Assistant
K Designers
11.2021 - Current
Clinical Coordinator
Envision Rx Options
11.2018 - 06.2020
Administrative Assistant
Centene
10.2017 - 07.2019
CSR - Install - Permits
Gilmore
03.2015 - 07.2027
Owner/Manager
Bradly's Heating & Air
09.2005 - 01.2012
CNA -
National Education
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