Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kari Morrison

San Diego

Summary

Dynamic customer service professional with a proven track record at MedImpact, excelling in conflict resolution and customer relationship management. Recognized for outstanding service, I effectively processed insurance claims and maintained compliance as a Customer Service Representative, ensuring accuracy and enhancing client satisfaction. Committed to delivering tailored solutions and fostering strong relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CPhT Customer Service Representative

MedImpact
San Diego
03.2025 - Current
  • Delivered exceptional customer service, resolving complaints promptly and professionally.
  • Collaborated with various departments to address complex issues and fulfill customer needs.
  • Established strong relationships with members and health care providers through personalized support.
  • Answered inquiries accurately regarding products and services to enhance customer understanding.
  • Promoted member and client satisfaction by providing knowledgeable, friendly service.
  • Coordinated with internal teams for timely delivery of tailored solutions to clients.
  • Received Exceptional Call Recognition Award for outstanding service during critical client interactions.

Certified Pharmacy Technician

Walgreens
Santee
02.2017 - 08.2024
  • Processed third-party insurance claims for pharmaceutical reimbursements efficiently.
  • Ensured accurate billing details on prescription orders before processing.
  • Provided medications and healthcare products to customers with precision.
  • Adhered to federal, state, and local pharmacy technician regulations.
  • Entered patient profile data into computer systems accurately and completely.
  • Verified accuracy of patient information on prescription orders consistently.
  • Maintained organized records and monitored pharmacy inventory levels.

Education

CPht Licence - Pharmacy

Grossmont Health Occupations Center
Santee, CA
06-2016

Skills

  • Customer service
  • Conflict resolution
  • Computer proficiency
  • Decision-making
  • Insurance claims processing
  • Record keeping
  • Problem solving
  • Customer relationship management
  • Effective communication
  • Compliance and regulations

Certification

  • Certified Pharmacy Technician, CPhT, California State and PTCB National Certification

Timeline

CPhT Customer Service Representative

MedImpact
03.2025 - Current

Certified Pharmacy Technician

Walgreens
02.2017 - 08.2024

CPht Licence - Pharmacy

Grossmont Health Occupations Center

Similar Profiles

CREATE PROFILE
Kari Morrison