Kari-lynn Burley
Turner Valley,Alberta
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Relations Manager
Gateway Gazette
02.2014 - 02.2016
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Exceeded performance targets with consistent delivery of high-quality service to clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to achieving sales goals by providing exceptional support during pre-sale consultations and post-sale follow-up activities.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Salesperson
Team Realty
04.2010 - 01.2016
- Developed and grew leads through repeat business and customer referrals.
- Built relationships with customers and community to promote long term business growth.
- Expanded customer base through targeted prospecting and networking efforts.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Negotiated contracts with clients and developed relationships with key personnel.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked to build relationships with customers and built potential for additional sales.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Customer Relations - Marketing Management - Customer Relationship Marketing
Revelation Online
Edmonton, AB2010
Realtor - Real Estate
Mount Royal University
Calgary, AB2008
Skills
- Service Level Agreements
- Process Improvement
- Strategic Thinking
- Account Services
- Vendor Relationship Management
- Decision-Making
- Conflict Management
- Customer Service
- Customer Relationship Management
- Contract Negotiation
- Customer Needs Assessment
- Strong Work Ethic
- Problem-Solving
- Training and mentoring
- Sales proficiency
- Attention to Detail
- Quality Assurance
- Time Management
- Professionalism
Languages
English
Full Professional
Timeline
Customer Relations Manager
Gateway Gazette
02.2014 - 02.2016
Salesperson
Team Realty
04.2010 - 01.2016
Customer Relations - Marketing Management - Customer Relationship Marketing
Revelation Online
Realtor - Real Estate
Mount Royal University
Similar Profiles
AMY BADINGAMY BADING
Customer Service Representative at GazetteCustomer Service Representative at Gazette
Anna MooreAnna Moore
Customer Service Representative at The GazetteCustomer Service Representative at The Gazette
Taite BoothTaite Booth
News Intern at The Western GazetteNews Intern at The Western Gazette