Summary
Work History
Education
Skills
Professional Development
Overview
Languages
Timeline
Generic

Kari Lafleur-Standfast

Employment Developer
North Bay,ON

Summary

Perceptive Employment Specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.

Work History

Employment Specialist

COMMUNITY LIVING NORTH BAY
1 2023 - Current
  • Conduct job searches for vocational skill development on behalf of a job seeker
  • Network and form relationships with local businesses by attending Chamber of Commerce Events
  • Make contact with prospective employers in order to learn about their needs
  • Work with support teams, mental health and social workers to write job support plans for clients according to their needs
  • Create and facilitate employment workshops (JobPath)
  • Provide educational supports to employers when required
  • Help job seekers gain the necessary training or knowledge to enter their chosen career/job
  • Schedule and follow up support to help clients maintain their employment
  • Prepare and present power point educational information to clients, businesses parents/guardians and stakeholders.

Office Manager

INFINITY HEATING AND COOLING
01.2021 - 01.2023
  • Managing schedules of employees, organizing meetings and handling all office communication
  • Managing office supplies and equipment
  • Handling communications with customers, vendors and stakeholders
  • Managing budgets, expenses and financial records related to daily operations
  • Overseeing all projects and coordinating to ensure deadlines are met.

Quality and Operations

HAMMOND MANUFACTURING
01.2017 - 01.2021
  • Ensure consistency and quality of production output
  • Ensure product is sent in a timely fashion
  • Training and educating staff
  • Tracking all processes and results to identify areas of improvement and efficiency
  • Reporting quality related matters to senior management
  • Optimize business processes to improve efficiency.

Bilingual Inside Sales Account Manager (Territories included Vancouver and Montreal)

SYSCO FOODS
01.2014 - 01.2017
  • Identify sales opportunities and upsell products
  • Research customer’s and accounts
  • Develop meaningful relationships with customers to encourage trust and brand loyalty
  • Negotiate sales terms
  • Set and exceed all sales goals and objectives set out by leadership.

Bilingual Account Manager (Difficult Cases)

WASTE MANAGEMENT
01.2010 - 01.2014
  • Manage and solve escalated issues while maintaining core pricing and increase company profitability
  • Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
  • Making the client aware of other services and actions that may lead to greater success
  • Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary
  • Keeping up on trends, changes, and competitor actions that might affect their client
  • Providing progress reports to clients and upper management.

Bilingual Customer Service Representative

ONWARD CLUTHE
01.2008 - 01.2011
  • Provide technical support, sales issues and warranty information for customers
  • Handle high volume of customer calls on a daily basis (100-120)
  • Translate all documentation and pamphlets regarding product.

Bilingual Account Manager (Investments and Seg Funds)

MANULIFE FINANCIAL
01.2002 - 01.2008
  • Liaise between customer and financial representatives regarding Wealth Management Portfolio
  • Resolve escalated issues with clients regarding inconsistencies in portfolio
  • Translate company documentation regarding policy and procedures
  • Identify suspicious transactions and report to appropriate agency
  • Interpret and relay instructions between company and client to coordinate resolution
  • Streamlined processes by creating internal templates used by the team in communication with client and outside carriers.

Case Coordinator (Crisis Centre for Women)

YWCA KITCHENER
01.2000 - 01.2002
  • Assessed individuals to determine specific needs and support plan through liaising with community Social Services, police, mental health and medical professionals.

Case Coordinator (mental health Facility)

DUNNING LODGE
01.1996 - 01.2000
  • Assess client needs through interviews and consultations to determine the appropriate services and support required
  • Develop, implement, and review individualized care plans in collaboration with clients and healthcare professionals to ensure comprehensive support
  • Coordinate and schedule appointments for clients with healthcare providers, social services, or other necessary support services
  • Facilitate communication between clients, family members, and various service providers to ensure a cohesive support system
  • Monitor client progress by conducting regular follow-ups, adjusting care plans as needed to address changing needs or circumstances
  • Document all client interactions, services provided, and progress notes in a secure and confidential system for accurate case management
  • Advocate on behalf of clients to secure necessary services, support, or accommodations from government agencies, non-profits, or healthcare providers.

Education

Bachelor of Psychology and Sociology -

Nipissing University

Correctional Worker Diploma - undefined

Canadore College

Skills

Soft skills training

Professional Development

  • First Aid/CPR, 2023
  • CPI Non-Violent Crisis Intervention, 2024
  • Accessible Communications, 2023

Overview

1
1

20

Languages

English
Full Professional
French
Professional Working

Timeline

Office Manager

INFINITY HEATING AND COOLING
01.2021 - 01.2023

Quality and Operations

HAMMOND MANUFACTURING
01.2017 - 01.2021

Bilingual Inside Sales Account Manager (Territories included Vancouver and Montreal)

SYSCO FOODS
01.2014 - 01.2017

Bilingual Account Manager (Difficult Cases)

WASTE MANAGEMENT
01.2010 - 01.2014

Bilingual Customer Service Representative

ONWARD CLUTHE
01.2008 - 01.2011

Bilingual Account Manager (Investments and Seg Funds)

MANULIFE FINANCIAL
01.2002 - 01.2008

Case Coordinator (Crisis Centre for Women)

YWCA KITCHENER
01.2000 - 01.2002

Case Coordinator (mental health Facility)

DUNNING LODGE
01.1996 - 01.2000

Employment Specialist

COMMUNITY LIVING NORTH BAY
1 2023 - Current

Bachelor of Psychology and Sociology -

Nipissing University

Correctional Worker Diploma - undefined

Canadore College

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Kari Lafleur-StandfastEmployment Developer