Summary
Overview
Work History
Education
Skills
Timeline
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Kari Coulter

Lakeside

Summary

Dynamic FPM Supervisor at GEICO with a proven track record in operations management and team building. Enhanced customer satisfaction through strategic problem-solving and improved workflows, leading to increased productivity. Skilled in training and mentoring staff, fostering a culture of excellence while driving process improvements to achieve organizational goals.

Overview

14
14
years of professional experience

Work History

FPM Supervisor

GEICO
02.2015 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Co-Founder

Smooth Jazz Family
01.2011 - Current
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
  • Enhanced attendee experience by coordinating seamless registration processes for large-scale corporate events.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Balanced multiple assignments simultaneously while prioritizing tasks effectively to meet all deadlines without compromising quality.
  • Adapted quickly to changing situations in the field, demonstrating flexibility in composing shots under unpredictable circumstances.

Education

Bachelor - Organizational Leadership

Chapman University
Orange, CA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Team building
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Relationship building

Timeline

FPM Supervisor

GEICO
02.2015 - Current

Co-Founder

Smooth Jazz Family
01.2011 - Current

Bachelor - Organizational Leadership

Chapman University

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Kari Coulter